Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets, to the development of revolutionary biotech products. The growth goes on: the team is getting stronger, our client base and revenues are increasing year on year. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. Our company is recognized as the highest-rated and most customer-centric in the secure business collaboration market.
6 вересня 2023

System Administrator (Service Desk Specialist) (вакансія неактивна)

Київ, віддалено

>>> Please, send your CV in English.

Get to Know Us

iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The Role

As our teams keep growing, we are looking for a Service Desk Specialist to provide high-quality IT assistance to internal users and ensure continuous maintenance of IT services, using modern approaches and a diverse stack. You will report to the Service Desk Manager, collaborate closely with Service Desk colleagues, Development Team, Business Process Automate Team, and Director of Internal IT.

Location: Kyiv, partially remote work (there could be requests to go to an office or warehouse once per week / 2 weeks)


  • Provide technical support to internal iDeals employees remotely and on-house on request
  • Buy / deliver / take back / repair / audit IT equipment
  • Create and manage system permissions and user accounts
  • Diagnose and resolve hardware, software, networking, and system issues
  • Configure and maintain the computer infrastructure, including hardware, system software, and applications
  • Expand and maintain the cloud infrastructure according to information security requirements
  • Perform regular security tests and security monitoring
  • License management
  • Research and recommend new automating approaches
  • Document processes and create instructions


  • ~2 years of experience as a Service Desk Specialist
  • At least Upper-Intermediate level of English (B2+), both spoken and written
  • Strong technical issues solving and troubleshooting skills
  • Experience in supporting cloud solutions
  • Experience in installation, configuration, and troubleshooting of Windows and macOS
  • Experience with managing user accounts, groups, and access permissions in cloud services such as Google Workspace or Zoom
  • Experience with installation and administration of client software via software management tools such as Jump Cloud or SCCM
  • Basic knowledge of IT Service Management tools


  • Knowledge in networking fields
  • Experience with creation and administration of basic workflows in Jira
  • Cisco-issued certification / ITIL foundation / Comptia A+ or above
  • Basic experience in PowerShell and Bash


Our people mean a great deal to us, so we will provide you with the benefits, resources and support you need to succeed.

For your work

  • Hybrid work model with teams distributed globally
  • Home office set up budget
  • High-end laptop, monitor and any additional IT equipment needed
  • Reimbursement of co-working space expenses

For your well-being

  • Medical insurance with flexible coverage
  • Compensation for sports, yoga, mental, and other health and wellness-related activities
  • Reimbursement of participation in sports competitions
  • 20 business days of paid time off per year
  • Unlimited health-related time-off

For your growth

  • Individual Development Plan based on your career interests
  • Unlimited budget for learning and development activities
  • Professional and self-development books and subscriptions compensation
  • Sponsorship of inspirational events, conferences and meetups attendance
  • iDeals’ support of your passion as a speaker or writer
  • Internal growth and internal mobility policies

Extra perks

  • Regular off-site company retreats
  • Team-building budgets for local meetups
  • Monthly Pizza Fridays at global office locations
  • Generous internal referral program
  • iDeals Surprise Boxes from the People Experience Team