Sales Quality Assurance Specialist (English + Portuguese)

Hi!

iDeals — is a product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 700,000 users from 150,000 companies all over the world (mostly in the US and Europe), we are on a mission to build the most robust Virtual Data Room solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Currently, we are looking for a Revenue Operations Quality Assurance Specialist (English + Portuguese), who will be responsible for reviewing Revenue Agents’ work to identify strengths and areas for improvement in the communication process with Customers and assist in enhancing the provided services as well as the team’s productivity.

Team, you will work with: 7 Revenue Operations QA Specialists, 3 Data Entry Specialists, and Revenue Team. You will be supported by the Head of Revenue Operations QA.

WHAT YOU WILL BE DOING:

• Evaluate the quality of Revenue Agents’ communication with clients and their compliance with internal guidelines and metrics
• Prepare reports and provide feedback according to the results of quality checks
• Continually revise and improve the effectiveness of the QA process and procedures to increase the quality of Revenue Activities
• Define which learning and training needs are necessary to increase the productivity of Revenue Agents
• Keep an eye on new sales/business trends that are worthy of being implemented to make sales workflows and results better

WHAT YOU SHOULD HAVE:

• Strong Upper-intermediate level of English and Portuguese (B2-C1)
• 1.5+ years of experience in a Sales position in international markets
• Expertise in Sales processes, their key stages, and goals
• Experience working with key metrics and process effectiveness indicators
• Advanced user of Google Sheets, Docs, Slides, Forms and CRM
• Critical thinking and systematic approach to work with a focus on high-quality standards
• Excellent verbal, written and interpersonal communication skills
• Ability to adapt well to change and successfully set and adjust priorities as needed
• High level of learning skills (working with a significant amount of information)
• Detail-oriented and well-organized person, commitment to quality work processes

AS A PLUS:

• Background in Quality Control in Sales, Back Office, Billing, DB Admin

WHAT WE OFFER:

• Remote-first work with a flexible schedule
• Budget for home office setup and coworking
• Medical insurance with flexible coverage
• Extra wellbeing benefits: compensation of sports, yoga, mental, and other health and wellness-related activities
• The environment with hyper-growth potential and opportunities for your career development
• Unlimited budget for your professional learning and development activities
• Full transparency and alignment between your and company’s goals
• Paid 20 days off per year and health-related time off
• Thoughtful, qualified, diverse, and motivated team members
• Strong company culture and values that are genuinely supported by the team
• Corporate events, holiday celebrations, team building activities

We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.

Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a remote-first model, meaning we collaborate remotely from anywhere — either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal opportunity employer

iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.