Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets, to the development of revolutionary biotech products. The growth goes on: the team is getting stronger, our client base and revenues are increasing year on year. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. Our company is recognized as the highest-rated and most customer-centric in the secure business collaboration market.
31 жовтня 2022

Sales Quality Specialist (English + German) (вакансія неактивна)

Poland, Київ, віддалено

Hi!

iDeals is a fast-growing product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 1,000,000 users from 175,000 companies all over the world (mostly in the US and Europe), we are on a mission to build the most robust Virtual Data Room (VDR) solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Currently, we are looking for a Sales Quality Specialist (English + German), who will be responsible for reviewing Sales Agents’ work to identify strengths and areas for improvement in the communication process with Customers and assist in enhancing the provided services as well as the team’s productivity.

Team, you will work with: 7 Sales Quality Specialists, 3 Data Entry Specialists, and Sales Team. You will be supported by the Head of Revenue Operations Quality Control.

WHAT YOU WILL BE DOING:

  • Evaluate the quality of Sales Agents’ communication with clients and their compliance with internal guidelines and metrics
  • Prepare reports and provide feedback according to the results of quality checks
  • Continually revise and improve the effectiveness of the Quality Control process and procedures to increase the quality of Sales Activities
  • Define which learning and training needs are necessary to increase the productivity of Sales Agents
  • Keep an eye on new sales/business trends that are worthy of being implemented to make sales workflows and results better

WHAT YOU SHOULD HAVE:

  • Upper-intermediate level of English and German (B2-C1)
  • 1.5+ years of experience in a Sales position in international markets
  • Expertise in Sales processes, their key stages, and goals
  • Experience working with key metrics and process effectiveness indicators
  • Advanced user of Google Sheets and CRM
  • Excellent verbal, written and interpersonal communication skills
  • Critical thinking and systematic approach to work with a focus on high-quality standards

WE OFFER:

  • Remote-first work with a flexible schedule
  • iDeals Wellness Package: for medical insurance and health-related activities
  • Mental Health Support Package
  • Paid vacation, sick days, days off, and paid national holidays
  • Paid family leave
  • Paid pregnancy disability leave
  • Paid sabbatical leave
  • Unlimited learning and development opportunities
  • Professional and self-development books and subscription services compensation
  • Sponsorship of participation in inspiration events, conferences, meetups
  • Obtain the company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sports competitions
  • International team-building activities
  • Support with organization workplace at home. Provided budget for home-office setup and additional IT equipment.
  • Reimbursement of coworking space expenses
  • Internal growth policies
  • Regular performance and salary reviews
  • Generous internal referral program
  • iDeals Suprise Boxes from the People Experience

COMPANY CULTURE:

We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

Our diversity and different perspectives are the foundation of our success. Our two values, collaboration, and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a remote-first model, meaning we collaborate remotely from anywhere — either at home, cafe, co-working space, or in one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal-opportunity employer. iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.

Refer a friend and get a bonus — $750.

Or send your CV and we will discuss the details :)

Have a pleasant day!

Contact: [email protected]