Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets, to the development of revolutionary biotech products. The growth goes on: the team is getting stronger, our client base and revenues are increasing year on year. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. Our company is recognized as the highest-rated and most customer-centric in the secure business collaboration market.
4 травня 2022

Sales Knowledge Management Specialist

віддалено

iDeals is a fast-growing product company specializing in secure business collaboration software. Our company is recognized as the highest-rated and customer-centric in a secure business collaboration market. iDeals’ products are used by more than 100,000 companies and 500,000 users all over the world.

In 2021 iDeals got an impressive 53% YoY revenue growth and we are looking forward to making even more in 2022. That was possible due to an increased number of customer-facing roles in sales that joined us internationally among other reasons. To support our further growth we are looking for a Sales Knowledge Management Specialist to continue the development and support of knowledge and information management activities related to the Sales Department.

In this role, you will be a part of a Sales Knowledge Management team and you will work directly with our customer-facing colleagues all over the world, such as Account Executives, BDMs, and CSMs. Your main objective in this role will be to ensure a continuously high level of their knowledge (product, procedures, sales techniques, etc.) via onboarding, upskilling, and describing relevant business processes.

WHAT YOU WILL BE DOING:

Knowledge Management (70%):

  • Describe business processes (work instructions, manuals, how-to’s, etc.) on a regular basis
  • Create and conduct quizzes and courses with the aim of assurance that knowledge is outlined, adopted, and used
  • Knowledge gaps and the need for additional training are identified
  • Manage the process of updates issuing (in accordance with the procedure)
  • Track knowledge usage and efficiency
  • Participate in cross-functional process to update knowledge items

Onboarding (30%):

  • Execute onboarding plan
  • Arrange additional training on gaps found by Quality Assurance Unit / on-demand
  • Manage training and examination materials
  • Work with LMS and Knowledge Base
  • Contribute to the development and manage a process of regular upskilling/competence development and/or maintenance

WHAT YOU SHOULD HAVE:

  • 2+ years of experience in sales (sales ops, pre-sales, etc.), customer success and\or customer support
  • Excellent English (C1-C2)
  • Good understanding of value-based selling, preferably in B2B
  • Experience in describing business processes and\or developing manuals\ instructions\guides\playbooks\how-tos
  • Ability to express ideas, thoughts, and questions in a simple, concise, and structured manner (orally and in writing)

Nice to have:

  • Experience in implementation of knowledge management (or related) systems and processes

WHAT WE OFFER:

  • Top-market compensation
  • The environment with hyper-growth potential and opportunities for your career development
  • Unlimited budget for your professional learning and development activities
  • Budget for home office setup
  • High-end laptop and monitor — based on your working needs
  • Budget for additional IT equipment
  • Reimbursement of co-working space expenses
  • Medical insurance with flexible coverage
  • 20 business days of paid time off
  • Paid health-related time off
  • Extra wellbeing benefits: compensation of sports, yoga, mental, and other health and wellness-related activities
  • Full transparency and alignment between your and company goals
  • Thoughtful, qualified, diverse, and motivated team members
  • Strong company culture and values that are genuinely supported by the team
  • Corporate events, holiday celebrations, team building activities

COMPANY CULTURE:

We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.

Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a remote-first model, meaning we collaborate remotely from anywhere — either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal opportunity employer

iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

LinkedIn