Sales Quality Control Specialist (English + Portuguese) (вакансія неактивна)

As our business is rapidly growing, new offices are being opened worldwide, and we abide by our Mission — to provide the best possible client service.
Currently, we are looking for a dedicated Sales Operations Quality Assurance Specialist (English + additional language), who will be responsible for reviewing Sales Agents’ work to identify strengths and areas for improvement in communication with Customers and assist in enhancing the provided services as well as the team’s productivity.

As part of the Sales Operations Team, this would be an ideal chance to improve the efficiency of our sales processes and help Sales Agents become sales-heroes by accurately monitoring their activities and ensuring quality standards are met to contribute to a positive customer experience.

WHAT YOU WILL BE DOING:

— Evaluate the quality of Sales Agents’ communication with clients and their compliance with internal guidelines and metrics
— Prepare reports and provide feedback according to the results of quality checks
— Continually revise and improve the effectiveness of the QA process and procedures to increase the quality of Sales Activities
— Define which learning and training needs are necessary to increase the productivity of Sales Agents
— Keep an eye on new sales/business trends that are worthy of being implemented to make sales workflows and results better.

WHAT YOU SHOULD HAVE:

— Strong Upper-intermediate level of English (or higher)
— Strong Upper-intermediate level of Portuguese
— 1.5+ years of experience in a similar position (i.e. Sales Assistance) in B2B / B2C international markets
— Expertise in Sales processes, their key stages, and goals
— Background in Quality Control in Sales, Back Office, Billing, DB Admin would be an advantage;
— Experience working with key metrics and process effectiveness indicators
— Critical thinking and systematic approach to work with a focus on high-quality standards
— Excellent verbal, written and interpersonal communication skills;
— Ability to adapt well to change and successfully set and adjust priorities as needed;
— High level of learning skills (working with a significant amount of information);
— Detail-oriented and well-organized person, commitment to quality work processes
— Advanced user of Sheets, Docs, Slides, Forms (MS Office, Google Docs, and Spreadsheets etc.) and CRM

WHAT WE OFFER:

— iDeals Wellness Package: for medical insurance and health-related activities
— Mental Health Support Package
— Paid vacation of 20 business days, sick days, days off, and paid national holidays
— Paid family leave of up to 4 weeks
— Paid pregnancy disability leave of up to 5 months
— Paid Sabbatical Leave
— Unlimited learning and development opportunities
— Professional and self-development books and subscription services compensation
— Sponsorship of participation in inspiration events, conferences, meetups
— Obtain company’s support if you decide to become a speaker or writer
— Reimbursement of participation in sport competitions
— International team-building activities
— Support with organization workplace at home. Provided budget for home-office setup.
— Reimbursement of coworking space expenses
— Internal growth policies
— Regular performance and salary reviews
— iDeals Suprise Boxes from the People Experience
— Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team

Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.

iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.

We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

Our diversity and different perspectives are the foundation of our success. Our two values, collaboration, and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a remote-first model, meaning we collaborate remotely from anywhere — either at home, cafe, co-working space, or in one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal opportunity employer. iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.