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Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets, to the development of revolutionary biotech products. The growth goes on: the team is getting stronger, our client base and revenues are increasing year on year. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. Our company is recognized as the highest-rated and most customer-centric in the secure business collaboration market.
15 серпня 2018

User Education Manager (вакансія неактивна)

Київ

Необхідні навички

Skills and Experience requirements:
Previous experience of creating educational materials for end users
English language — Advanced (spotless written grammar, spelling, word usage)
Content writing for English-speaking audience
Strong analytical abilities in researching topics and distilling out the critical issues.
Attention to detail
Passion for software industry or previous work experience in IT industry
Excellent communication skills

Preferred skills / qualifications:
Bachelor’s Degree in Journalism or Marketing with some technical and / or design exposure
2+ years of content writing experience for B2B audience
Ability or experience of working with graphic creation / editing tools
Creation of video tutorials

Пропонуємо

Comfortable conditions of work:
Modern, stylish office in 5 minutes walk from metro Shuliavska
Free lunches, coffee, tea, juices, fruits, biscuits, snacks
Recreation space with PlayStation and board games
Sports corner which includes table tennis, other equipment and regular yoga and TRX sessions
Library for employees — BookBox and electronic library
Social package:

Salary way above the market rate, higher rate for overtime hours
Paid vacation — 20 working days a year (unspent vacation days are added next year)
Medical insurance, massage in the office, late night taxi compensation

Possibilities for growth:
Work in a strong team with the possibility of professional development
English courses, compensation for professional learning (courses, conferences, master classes), attending various seminars / trainings, learning within the company

Corporate events:
Offsite corporate parties twice a year (abroad), celebration of all common holidays, team building in teams
Participation in sports events (races, tournaments) and other team activities
Corporate gifts and bonuses, congratulations from the company with personal and family events, support in difficult situations

Обов’язки

Scope of duties:
Design, populate and maintain the whole scope of user education tools
Build and execute the strategies for an effective cross-channel education of end users
Support the launch of new features to market via newsletters, in-app announcement etc.
Analyze and monitor the impact of the user education campaigns
Research and monitor competitor content and implement best practices from the industry
Handle the localization projects in 12+ languages for the best user experience

Про проєкт

User Education Manager is a key position, which will help in driving product adoption in our quest to
make the platform as simple as possible for the user, but still packed with all the essential features. We
are searching for a specialist who can help us create and maintain a consistent educational space for our
end users. This includes (but isn’t limited to) online and offline user guides, in-app FAQ, messaging and
even walkthroughs.

An ideal candidate is someone who can write about complex issues in a simple and creative manner,
knows how and when to use visual aid which supplements the articles and is overall interested in
explaining how things work. If you’re passionate about creating industry-leading content which drives
awareness and helps users to understand and adopt the platform, this is a job for you.

Гарячі вакансії

Всі вакансії