We are looking for a Level 2 Technical Support Hero who has the charisma of “connecting” with people and enjoys problem-solving challenges.
It is possible to gradually transition into the Software Developer Role after a year in Level 2 Technical Support and successful skills evaluation.
— English (B2-C2);
— Clear understanding of the software development life cycle;
— Perfect soft skills and problem-solving;
— Time management skills;
— Highly motivated, attentive to details, and result-oriented;
— Experience with scripting languages (Groovy or similar);
The ideal candidate will be a self-starter, creative problem solver, and committed team player. The candidate will have a passion for driving efficient and effective technical support operations, defining and solving problems, and exhibit a strong customer-focused attitude.
— Technical background (Java, QA)
— Atlassian products (Jira, Confluence, Service Desk);
With us, you have a chance to work the transparent and open atmosphere of an international product IT company.
But what more?
— comfortable office in the city center;
— health insurance;
— cool teammates;
— all the equipment you need;
— conferences/seminars/any other learning opportunities for your growth;
— flexible working hours;
— performance reviews;
— Provide customer support through JiraService Desk and live chat app;
— Define customer’s problem, investigate it and reply to the questions which don’t require development involvement;
— Reproduce reported issues during the support process;
— Collaborate with other departments in order to solve the problem ASAP;
— Define complex cases and escalate to the Level 3 Support or development team;
— Document troubleshooting solutions that can be used to prevent future problems;
— Frequently communicate with your peers and colleagues about the progress of these tasks, impediments and risks;
As a Support Engineer, you’ll be part of a team of highly skilled technical professionals whose primary responsibilities to deliver top-quality products and world-class support. You will provide technical expertise while collaborating with support staff, engineers, managers to deliver service excellence and execute on strategic and tactical goals.
Exalate — advanced tool for synchronization of issue-trackers.
Stack: Java, Scala, Play 2 Framework, Atlassian-SDK, Junit, Mockito framework, Slick, PostgreSQL, Akka, Spring, Maven, Git, Tomcat, REST, OSGi, Docker, Guice;
Together, we will make a change!