The IT Craft company has been working on the IT market for more than 15 years. We base our work on the principles of openness, predictability and responsibility. We always accomplish all that was promised to our clients, employees or colleagues.
25 мая 2020

Technical Support Engineer (вакансия неактивна)

Харьков

We are looking for Technical support engineer.

Responsibilities:
• Communication with customers and end-users via E-Mail, Help-Desk (ticketing) systems and Instant Messengers;
• Gathering and analyzing of details related to customers’ requests as well as comprehensive reporting back once request is accomplished;
• Maintenance of highload and business-critical systems: web servers (shared and dedicated) database-, mail-, DNS- services and other supporting services; maintenance of clusters.

Required skills and qualifications:
• Writing English (Intermediate or higher);
• Hands-on experience with PC;
• Customer service orientation;
• Basic knowledge of DNS and website work;
• Basic knowledge of TCP/IP stack;
• Troubleshooting skills.

Following skills and qualifications will be your BIG advantage:
• Experience in support of customers and end-users;
• Knowledge of web server control panels such as Plesk, WHM/cPanel, etc.;
• Experience in scripting (bash, python, perl, etc.);
• Experience in administration of Linux and Windows servers;
• Apache, IIS, MySQL, MSSQL — how it works and how to configure it;
• Strong understanding of web services work and experience in maintenance of web servers;
• Experience in usage of monitoring systems (CheckMK, Zabbix, etc.).

We offer:
• Competitive salary according to the qualifications;
• Comfort working environment;
• Benefits package;
• Stable career and professional growth;
• Talented and creative team;
• Reimbursements for athletic activities;
• English classes.

Please send your resume to hr@itcraft.com.ua

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