Intern Technical Support Engineer (вакансія неактивна)

We are looking for an Intern Technical Support Engineer.

This is a fantastic opportunity to start your career in tech support, gain hands-on experience, and work in a collaborative, supportive environment. Successful intern specialists will have the opportunity to continue in our company for at least one year. Join our dynamic team!

For this internship, you need to have:

— Understanding of Windows\Linux installation;
— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;
— Understanding of Deployment Process flow and SDLC;
— Technical problem-solving and analytical skills;
— Communication skills joint with the stress resistance;
— Excellent English writing & verbal skills;
— Ability to learn, to self-organize and act proactively;
— Upper-Intermediate English level (both written and verbal communication).

Preferred to have:

— Understanding Agile (e.g. SCRUM) methodologies;
— Planning skills;
— Details and Target orientation;
— Self-control and time management;
— Excellent problem-solving skills.

In this position you will be:

— Monitor the application’s error messages on a daily basis;
— Perform monthly monitoring and system health verification;
— Install\update system environments;
— Proceed with the initial Service Change Request for further escalation on the appropriate level;
— Handle break/fix, configuration issues, troubleshooting, and software installations with the aim to provide RCA (Root cause analysis) for assigned Service Request;
— Regular updates for the assigned incidents on the engineer.

Our selection process includes:

— HR interview;
— Tech interview;
— Final interview with the founders of the company.

We offer:

— Internship schedule: Monday to Friday, 10.00–19.00;
— Office-based/remote work;
— No time trackers or other bureaucratic measures;
— Practical experience on internal projects;
— Networking with experienced professionals willing to share their knowledge and experience;
— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;
— Gifts for birthdays and professional holidays;
— Participation in internal and external events.

Про компанію HYS Enterprise

We’re a team of more than 200 highly-skilled engineers from all over the world who live and breathe the HYS Enterprise spirit.
Our culture is focused on understanding people. We inspire, teach, and support each other. Every team member brings their own knowledge, ideas, and experience to the table. We gather the best minds to do awesome things together.

We’re proud of our team and are always on the lookout for people who share our vision and values so we can deliver amazing results together.
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