Technical Support Engineer (Intern/Junior)

We are looking for an Intern Technical Support Engineer.

This is a fantastic opportunity to start your career in tech support, gain hands-on experience, and work in a collaborative, supportive environment. Successful intern specialists will have the opportunity to continue in our company for at least one year. Join our dynamic team!

For this internship, you need to have:

— Understanding of Windows/Linux installation;
— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;
— Understanding of Deployment Process flow and SDLC;
— Technical problem-solving and analytical skills;
— Communication skills joint with the stress resistance;
— Excellent English writing & verbal skills;
— Ability to learn, self-organize and act proactively;
— Upper-Intermediate English level (both written and verbal communication).

Preferred to have:

— Understanding Agile (e.g. SCRUM) methodologies;
— Planning skills;
— Details and Target orientation;
— Self-control and time management;
— Excellent problem-solving skills.

In this position, you will be:

— Monitor the application’s error messages on a daily basis;
— Perform monthly monitoring and system health verification;
— Install\update system environments;
— Proceed with the initial Service Change Request for further escalation on the appropriate level;
— Handle break/fix, configuration issues, troubleshooting, and software installations with the aim to provide RCA (Root cause analysis) for assigned Service Request;
— Regular updates for the assigned incidents on the engineer.

Our selection process includes:

— HR interview;
— Tech interview;
— Final interview with the founders of the company.

We offer:

— Internship schedule: Monday to Friday, 10.00–19.00;
— Office-based/remote work;
— No time trackers or other bureaucratic measures;
— Practical experience on internal projects;
— Networking with experienced professionals willing to share their knowledge and experience;
— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;
— Gifts for birthdays and professional holidays;
— Participation in internal and external events.