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Hyperion Tech is a dedicated IT teams company for mid and long-term projects, founded in 2017 and based in Malta with R&D center in Ukraine. The main specialization of the company is Web development for iGaming and Fintech industry.
1 лютого 2019

Junior Customer Support Specialist (вакансія неактивна)

Харків

Hyperion Tech is looking for a Customer Support Specialist to join our team :)

Requirements:
— Experience as a Customer Support Specialist or similar CS role;
— Excellent communication and problem-solving skills;
— Multi-tasking abilities;
— Patience when handling tough cases;
— Confident Computer User;
— English: Intermediate — Upper Intermediate.

Responsibilities:
— Responding to customer queries in a timely and accurate way, via email or chat;
— Monitor customer complaints and reach out to provide assistance;
— Identify customer needs and help customers use specific features;
— Perform the activity needed on a certain scenario ;
— Follow up with customers to ensure their issues are resolved.

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