Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
ХотелФренд Украина — R&D компания, занимающаяся разработкой и поддержкой собственных продуктов в сфере туризма и отельного бизнеса. Мы — быстрорастущий стартап, в котором уже работают талантливые украинские разработчики.
26 квітня 2019

Customer Support Specialist (вакансія неактивна)

Київ

Необхідні навички

• fluency in written and spoken English
• Understanding of Internet basics and strong computer skills
• Extremely proactive, organized, responsible
• Ability to work well in a team / multiple teams
• Ability to work according to flexible schedule
• Positive and enthusiastic

Буде плюсом

• International working experience
• Hotel industry knowledge

Пропонуємо

• Great opportunities for professional growth;
• Young, friendly and ambitious team of professionals;
• Cozy office in 10 minutes from metro;
• Regular team-buildings and corporate parties.

Обов’язки

● provide excellent customer assistance through e-mail correspondence, live chat and phone calls in timely and accurate manner
● immediately react to customers’ inquiries and decrease the response time to minimum
● solve business and technical issues (in collaboration with technical team)
● process and forward requests from to relevant department representatives
● develop and expand product knowledge and be aware of recent market trends
● create and maintain the relevance of user documentation including how-to guides, user manuals, instructions and FAQs
● be engaged into continuous self-education and cross-learning

Про проєкт

HotelFriend is a German IT company with the head office based in Berlin and a development office in Kiev. We develop and support our own product- Hotel management system, designed to facilitate all processes of a hotel, and a Mobile Guest App, using which you can not only choose a hotel and book a room, but also order any service inside and outside your hotel in advance.
We are looking for an Customer Support Specialist to join our big team.

Гарячі вакансії для початківців

Всі вакансії для початківців