About Hiveon
Launched in 2017, Hiveon is a leading global one-stop ecosystem for 💰cryptocurrency mining, with 2M active connected devices worldwide🔝.
⛏ Hiveon’s product suite includes Hiveon OS, Hiveon Pool, Hiveon ASIC firmware, Hiveon ASIC hub. We are committed to innovation and support the vision of cryptocurrency’s role in decentralized banking systems and financial services for the future of the world.
Our team includes 80 people located in 9 countries 🌎; we have the freedom to accept strategic decisions, unlimited vacation & sick leave policy, totally flexible working hours, remote-friendly work, etc.
The opportunity
We’re looking for a Technical Support Engineer (ASICs) who will deliver exceptional support and value to Hiveon’s clients. This role requires a high level of organization, stress resistance, and exceptional communication skills.
On a day-to-day basis, you’ll be responsible for a variety of initiatives, including:
- Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction
- Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
- Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
- Be accountable for the troubleshooting, communication, and tracking of all issues
What makes you a perfect match for this role:
- On-hand experience with ASICs (setup, configuration, troubleshooting)
- 6+ months of experience in customer/technical support (L1/L2)
- Extremely good in Russian
- Good communication skills (obviously), angry customer management + stress-resistance
- Time management skills
Will be a plus:
- At least B1 English
- Mining experience (practical or theoretical)
- Good computer hardware knowledge (assembling, BIOS setup, troubleshooting)
- Linux skills (installation, troubleshooting, command line)
- Experience with Jira
- Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions
What you’ll love about Hiveon 🧡
- Being a part of the team forming the largest crypto-mining ecosystem in the world
- A positive team atmosphere & healthy corporate culture all over the company (94% of our team would recommend Hiveon to their friends. 55% of our newcomers joined us through internal referrals in 2021)
- Remote work
- Absolutely flexible working hours
- Unlimited vacations & sick leaves
- Competitive salary according to your position and timely salary reviews
- 100% compensation for your development — professional courses, certificates, conferences, etc.
- Freedom of innovation and creativity
- Only necessary processes and no bureaucracy
- We provide you with any resources needed for a high level of performance 🚀
Our products:
- Hiveon OS is a management and monitoring system for GPU and ASIC farms. It is the ultimate mining platform that allows users to set up, mine, and control processes more efficiently, even if they have thousands of workers.
- Hiveon Pool is the most profitable and efficient ETH and ETC mining pool, with guaranteed high-profit payouts (PPS+ distribution mode). 0% fee, no transaction fees for users (they are covered by the pool), and servers all over the world.
- Hiveon ASIC is the game-changing firmware for ASICs. Manual and automatic settings for extra hashrate and better performance, high protection from viruses, and numerous other features that allow users to get the most from their ASICs.
and much more!
Yep, we’re cool 😎. Apply today!