Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, the Philippines, and Germany which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
We help you map your customer’s journey across all stages and organizational touch points, and power your omnichannel support with amazing humans.
Today’s world of omnichannel touch points requires a modern support solution. Around the clock availability and communication with the tools your customers use daily, is the default expectation of your customers.
We cover your customer touchpoints so that you can stay focused on scaling and expanding your business.
We handle all of your back office operational support work to ensure an optimized customer experience.
Our teams of back-office specialists work tirelessly to improve all of your business processes. We continuously measure our performance against scorecards within a detailed quality control framework. We have your back to stay focused on scaling and expanding your business.
API FOR HUMAN TASKS
We developed an API for human tasks to support content moderation, image/video annotation, and other human tasks to be triggered by a simple API call.
We’ve made it easy for developers and companies to dramatically expand their workforce and execute microtasks across various domains. Your new workforce integrated into your application or leveraged to help your algorithms learn faster will be fully managed employees who operate in our own offices ensuring high quality and security.
Our transparent approach, combined with open daily communication creates a shared culture and results in a high-quality output from the team that we build with you.