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HelpCrunch is an all-around customer communication platform combining modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.
7 октября 2019

Full Stack (Team Lead/CTO)


Необходимые навыки

• Strong programming background
• Understanding of patterns, data structures, algorithms and their complexity
• Deep understanding of OOP/SOLID
• At least two years of active PHP and JavaScript/TypeScript experience
• Experience with Angular
• Experience with Symfony
• Experience with NodeJS (basic-level experience would be enough)
• Deep understanding of relational databases
• Experience in MySQL and/or PostgreSQL DB design and optimisation
• Ability to handle both front-end and back-end for a modern SPA
• Understanding of Agile/Scrum and CI
• Experience with web-sockets
• Team leading and code review experience
• Experience in building real-time services
• English of at least intermediate level (B1)
• Basic Linux server administration skills
• JIRA/Confluence setup experience (Agile/Kanban)
• Desire to grow and outstep your regular responsibilities circle
• Strong communication skills

Будет плюсом

• Experience in SaaS product development
• Technical experience with email services, ESPs and big email broadcasts
• Understanding of how to use Docker and Vagrant
• Unit tests, especially PHPUnit
• Experience in hiring and interviewing
• Yii2
• React (JS)
• WordPress/Magento/Shopify and other CMS and e-commerce platforms
• Experience using Redis as a database
• AWS (S3, Route53)
• Understanding of how to use and configure Jenkins
• Experience with Python and auto-tests on Selenium
• Understanding of mobile apps development (iOS/Android)
• Understanding of desktop apps development (Windows/MacOS/Linux)
• Entrepreneurial mindset


• Opportunity to create an amazing useful product and grow with it (both technically and in career)
• Employment package: 20-work-days paid vacation
• Office 2 minutes walk from m. Lybidska / Ocean Plaza
• Opportunity to take part in a product decision-making process
• Work in a well-motivated, sprint-based agile team
• 50% compensation of conferences tickets or educational courses
• Full coverage of all your PE tax expenses
• Flexible work schedule
• Medical insurance after a trial period
• Free English lessons
• Fun corporate events and team buildings


• Work directly with the founders to build an exceptional product
• Write high performance and highly maintainable PHP, JS and TS code
• Solve complex programming and architecture problems
• Manage small back-end and front-end teams (up to 3 people each)
• Plan development sprints with the product owner
• Improve product quality and force code refactoring
• Review code, teach and mentor your teammates
• Help to hire and grow a great development team

О проекте

Our Business Concept:
HelpCrunch is centered on delivering the best SaaS communication platform combining a perfect live chat, in-app messenger, email marketing automation, help desk (aka CRM), knowledge base and bots (coming soon) for effective customer service, sales and marketing.

Our Vision:
We are committed to bring customer communication to a new level, when people can connect to businesses in a way they like and are most comfortable with — through instant messengers. Be it a live chat on your marketing website, an in-app messenger right inside your product, a chain of emails or a brief talk in FB messenger or a quick question in WhatsApp — all communication should be within one thread, available across all platforms, places and devices, making interaction fast, simple, worry-free and beneficial both for customers and businesses.

Our Mission:
To deliver a comprehensive communication platform for top-notch customer service and rapid business growth and to teach businesses how to build their customer-driven growth engine.

Our Values:
Think customer. Give value. Be the best.