HelpCrunch is a fast-growing SaaS platform for customer communications that is created in Ukraine. Our goal is to help businesses build strong customer relationships.
29 серпня 2022

Customer Success Manager (вакансія неактивна)

віддалено

Необхідні навички

• 2+ years of experience in Customer Success/Support in a SaaS or IT product company
• Advanced level of written English
• At least upper-intermediate level of verbal English
• Basic knowledge of software development process
• Basic knowledge of the desktop, web, and mobile applications
• Experience working with ticket and task-tracking systems (Intercom, ZenDesk, HelpCrunch, JIRA, etc.)
• Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users
• Outstanding problem-solving skills

Буде плюсом

• Sales skills are favored
• Other languages would be a great plus as well (Spanish, German, French, etc.)

Пропонуємо

🤑 Annual base salary reviews
💰 Flexible monthly bonuses based on CSM Team KPIs (up to 30% of the base salary)
⛱ Employment package: 20-work-days paid vacation
🕵 Opportunity to take part in a marketing/product decision-making process
👯 Work in a well-motivated, sprint-based agile team
🎓 50% compensation of conferences tickets or educational courses
🇺🇸 50% compensation of English courses
💰 Full coverage of all your PE tax expenses
🏥 Medical insurance after a trial period
🥂 Fun corporate events and team buildings

Обов’язки

• Process customers’ requests via HelpCrunch platform (chat/email) and by phone when required
• Demonstrate HelpCrunch platform to customers (Zoom, Google Meet)
• Provide full-circle customer support — from the first time they visit our site to their last order with us
• Educate customers on best practices
• Consult and negotiate with customers on pricing options and product configuration
• Collect and prioritize customers’ feedback
• Manage day-to-day communications with dozens of customers
• Manage the long-term health of our customer base. Follow up with customers on new features, reported issues statuses, etc. Constantly follow up with our leads to convert them into paying customers.
• Manage customer documentation
• Become a living encyclopedia of what we do and what our product is capable of

Про проєкт

🧐 Our Business Concept
HelpCrunch is centered on delivering the best SaaS communication platform combining a perfect live chat, in-app messenger, email marketing automation, help desk (aka CRM), knowledge base and bots (coming soon) for effective customer service, sales, and marketing.

👀 Our Vision
We are committed to bringing customer communication to a new level when people can connect to businesses in a way they like and are most comfortable with — through instant messengers. Be it a live chat on your marketing website, an in-app messenger right inside your product, a chain of emails or a brief talk in FB messenger or a quick question in WhatsApp — all communication should be within one thread, available across all platforms, places, and devices, making interaction fast, simple, worry-free and beneficial both for customers and businesses.

🤗 Our Mission
To deliver a comprehensive communication platform for top-notch customer service and rapid business growth and to teach businesses how to build their customer-driven growth engine.

💎 Our Values
Think customer. Give value. Be the best.

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