— High level of the English language (Upper-Intermediate).
— You are a great logical & creative thinking person.
— Exceptional communication skills.
— Ability to adaptable to frequent change.
— Proven customer service skills is a huge plus.
— Computer literacy.
— Ability to be a real team player.
— Have a high level of accountability.
— Working experience in the customer support area.
Work should be meaningful and rewarding. HealthJoy offers a robust package of employee perks and benefits including:
Base salary, which grows as you grow in HealthJoy. You may increase your base salary twice in 1.5 years. We also offer bonuses, the amount of which depends on the individual KPI, as well as life event bonus, bereavement support, and a complete tax compensation.
Great career growth opportunities:
You will have a chance to go through a career path from junior to middle, and to senior specialist, and eventually grow into a TL Deputy or TL. Alternatively, it is possible to grow horizontally, and take the position of L&D leader or QA analyst.
As a company that is all about healthcare, we simply cannot leave our employees without a great healthcare benefit. We provide health insurance coverage for employees at 100% and for their spouses at 50%.
We offer English classes with a native speaker, internal and external educational events for our employees. Our Learning and Development department will give you a broad knowledge base of American Healthcare system and cultural peculiarities.
Mental health support program:
20 sessions of personal therapy per year are available to every employee, and additional mental health lectures from the comfort of your home.
To stay in touch with your team even during these trying times we hold happy hours, team buildings, and team meetings, as well as various educational and recreational events.
Birthday and anniversary gifts, holiday gift cards, and care kits awaits our every team member.
We work remotely during the quarantine period and provide all needed equipment.
HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.
— As the Healthcare Concierge (HCC) you will be responsible for processing the members’ requests (tickets). The highest priority is to deliver a quality product, fully inform members about their benefits and the best ways to use them within the shortest time possible.
— Interact with members via telephone and chat to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care.
— Search for doctors, clinics, and other healthcare facilities that suit the members’ needs most accurately. Conduct further communication with the providers.
— Partner with your leadership team, the practice administrative, or clinical staff to determine the best strategies to support the practice and our members.
— Provide WOW-experience and care to HealthJoy’s American customer base.
Working schedule 5/2 — 15:30 to 24:00
20 paid vacation days per 12 month period, 10 paid days for sick-leaves
Come for the mission. Stay for the experience.
Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts a huge amount of people who use Healthcare benefits in the US.
Healthcare benefits are complex, underutilized and a mystery for most users in the USA. We’re removing that complexity. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and money.
HealthJoy invites you to take part in our External Referral Program! Refer a friend and get a cash bonus — 300$!