Helpdesk Engineer (вакансія неактивна)

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Oleksandr Kushchynskyi, our Product Manager, we’re looking for a Helpdesk Engineer who’s driven to solve challenges and help us reshape the EdTech industry.

The team you will be working with:

System Engineering Squad ensures smooth operations and scalable growth for the business. The team designs and implements solutions to enhance the daily experience of everyone at Headway Inc.

This job is perfect for you if you:

• Are excited about the opportunity to shape and grow Headway Inc’s infrastructure.
• Want to work on diverse engineering challenges and influence how we solve them.
• Value a professional team that’s open to change and eager to explore new technologies.

What will you do:

• Provide technical support to employees (onsite and remote), resolving hardware and software issues across macOS, Windows, and mobile devices.
• Support AV systems: projectors, audio/video devices, and video conferencing equipment (e.g., Google Meet) in office and remote setups.
• Administer and support collaboration tools, including Google Workspace, Slack, and ticketing systems (as Jira, Freshservice, etc.)
• Maintain IT asset inventory: hardware, user devices, and software licenses.
• Manage requests through the Service Desk / ITSM / Helpdesk system, including escalation when needed.

What you need to join us:

• Experience as a Helpdesk / IT Support Engineer or similar role is a huge plus.
  
• Hands-on experience supporting and administering macOS and Windows devices.
• Familiarity with AV hardware and video/audio technologies.
• Experience working with collaboration tools (Google Workspace, Slack, FreshService, Notion, etc.).
• Strong understanding of networking fundamentals (IP addressing, Wi-Fi, routers, switches, VPN).
• Alignment with the values of our team (SELECT).

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go n a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine. Find out more about our projects here.

Are you interested?

Send your CV!