Customer Success Manager | GT (вакансія неактивна)

As part of our ongoing growth plans, we now search for a Customer Success Manager with 3+ years in outstaff/outsource companies.

The Customer Success Manager forms a key part of the business and works closely with our C-level executives and our customers to deliver exceptional projects and services in line with our strategy and clients needs. Pay attention, we’re outstaff company.

About GT:

GT was founded in 2019 in Kyiv by a former executive from Apple, Nest, and Google. GT’s mission is to connect the world’s best talent with product careers offered by high-growth companies in the UK, USA, Canada, Germany, and the Netherlands. Our employees are a dedicated part of the core tech team, working directly with product leadership. Our engineers have worked on products with McLaren, Universal Studios, Jaguar Land Rover, Reevoo, SmartXpo, Rio ESG, Eagle Genomics — to name a few.

Based in London, Kyiv, and Krakow, GT offers both full remote and flexible (office & remote) opportunities.

GT clients:

Our clients are from Europe and North America and include some of the coolest, leading-edge product companies, such as Holovis, SmartXpo, Rio, Falcon, Vodori, Eaglegenomics, and Bimble to name a few.

We believe that access to talent, talent management, and talent growth is critical for clients who want to build complex products and technologies. We are on a mission to accelerate technology progress by building exceptionally great remote teams.

As a Customer Success Manager you will:

• Do close & constant cooperation with the following departments in the company — Executives, HR, Recruitment, Delivery, Finance, Sales & Marketing.
• Forecast & manage new/existing issues & crises associated with the customers’ businesses and their teams.
• Work with existing clients & add new processes to the Customer Success department as per requirement: reports, measuring NPS, etc.
• Initiate trips to clients’ sites (UK, Poland) to improve cooperation & upsell our services; frequency — once a month; take part in strategic event planning for existing clients.
• Set up and manage end-to-end quarterly (or monthly, as needed) GT-Client performance reviews.
• Assess monthly revenue forecast, hiring forecast on a weekly basis and provide clear information on the customer’s performance to the GT Executive Group.
• Act as a local champion for GT in a particular set of geographies and markets, taking on research projects on market trends, identifying the availability of key talent, and building suitable partnerships with appropriate technology, academic, or other relevant organizations to proactively evolve the GT brand. Be an ambassador of the company and its key values.
• Negotiate prices and costs with existing clients. Take ownership of customer relationships and commercial responsibility for customer accounts. Lead customer relationships, set and steer towards business targets, including revenue targets and customer success targets.

For this role you will need:

• 3+ years experience in outstaff/outsource companies
• Strong time & project management skills
• Top-notch communication and negotiation skills
• Client-focused with proven account and service management skills
• Comfortable with ambiguity, able to adapt to new situations and challenges constantly
• Strong analytical, detail / business-oriented
• The ability to manage multiple clients at the same time & see the bigger picture
• Detail-oriented, strong, and tenacious follow-through on actions

We offer:

• Health insurance.
• Psychotherapy assistance allowance.
• Individual educational budget.
• Gym allowance.
• Monthly commute allowance (Kyiv, Ukraine).
• 18 business days of paid vacation days per year.
• Paid sick leaves.
• All public holidays are paid days off.
• Professional growth and regular performance reviews.
• Maternity & paternity leave policy;
• Business trips.

Interview stages:

1. Interview with the recruiter
2. Test Task
3. Skills assessment interview
4. Culture fit interview
5. Reference check