Junior Customer Support Manager (Remote)

Growity Tech is a forward-thinking software development company dedicated to creating innovative educational applications that empower individuals to expand their knowledge and skills globally. Our mission is rooted in growth, innovation, and measurable outcomes. With a diverse portfolio of educational products, we inspire lifelong learning and skill development. As we continue to expand our offerings in education and user engagement, we are looking for creative talent to join our dynamic team.

What You’ll Do:

• Respond to user tickets and inquiries through Zendesk, ensuring timely and empathetic support.
  
  
• Handle disputes and chargebacks on various payment platforms, maintaining a balanced approach between user satisfaction and company policies.
  
  
• Monitor and respond to user reviews on Trustpilot, reinforcing our commitment to transparency and quality.
  
  
• Quickly identify and report bugs or product malfunctions to the development team for resolution.
  
  
• Collect and structure user feedback and deliver it to the Product Manager to help shape future product improvements.
  
  
• Continuously update and improve the Help Center, writing clear and helpful support articles and guides.
  
  

What We’re Looking For:

• Degree in Linguistics, Philology, or a related field.
  
  
• English proficiency at B2 level or higher is a must.
  Spanish or French language skills will be considered a strong plus.
  
  
• High attention to detail and accuracy in communication.
  
  
• Ability to stay focused and productive when performing routine or repetitive tasks.
  
  
• Previous experience with Zendesk or similar customer service platforms is a plus.
  
  

Perks & Benefits:

• Competitive salary with annual performance review.
  
  
• Startup culture with a flat organizational structure and open, collaborative environment.
  
  
• Fully remote work setup with flexible hours — work from wherever you feel most productive.
  
  
• Ongoing professional development through online courses, a corporate library, and internal knowledge-sharing sessions.
  
  
• Supportive and engaging work atmosphere with team-building events and internal celebrations.
  
  

Ready to grow with us?
Join Growity Tech and help us shape the future of global education, one user at a time.