Grid Dynamics is a leading provider of technology consulting, engineering and data science services for Fortune 500 corporations undergoing digital transformation. We serve some of the largest US retail, e-commerce, tech and financial services companies, delivering our solutions using open source, cloud-based technologies.
5 октября 2021

IT Support Engineer (вакансия неактивна)


We are looking for Junior IT Support Engineer to join Grid Dynamics in fast growing Kharkiv office.

The position assumes various aspects of local IT/user local support as well as being a part of a larger IT team taking part in various IT projects and taking part in general IT infrastructure support as a part of the duty process.

— Installation, upgrades, support, and troubleshooting of Linux (RedHat/Debian-based Linux distributions), MacOS (10.x, 11.x) and Windows 10 operating systems;
— Installation, upgrades, support, and troubleshooting of Microsoft Office365, Zoom, Webex, Slack, and other authorized desktop applications;
— Installation, upgrades, support, and troubleshooting of printers, computer hardware;
— Installation, upgrades, support, and troubleshooting of AV conference equipment (Projectors, AppleTV, cameras);
— Performing general preventative maintenance tasks on computers, laptops, printers, AV equipment;
— Maintaining assets inventory and equipment procurement;
— User Access Management;
— Providing timely communication on issue status and resolution;
— Maintaining ticket updates for all reported incidents.

— Strong Customer Service skills;
— Ability to communicate clearly, politely, and in a timely manner;
— Strong troubleshooting skills;
— Understanding of basic Network concepts (TCP/IP, DNS, VPN, VoIP) and some experience in troubleshooting network issues;
— Experience working with MDM such as Jamf, Mosyle;
— Experience working with SSO/MFA;
— Basic understanding of Windows AD, LDAP.

Could be a plus:
— Advanced Windows knowledge;
— Experience with Google Apps for Business (G Suite).