5 липня 2022

Solutions Engineer (вакансія неактивна)

Ukraine - remote, віддалено

Please note our Kyiv hub is currently closed, and we hope the time comes soon when our team can meet again there. We continue to provide support to our Ukraine team members displaced within and outside of Ukraine.

The opportunity

Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 30 million people and 30,000 teams around the world use our AI-powered writing assistant every day. All of this begins with our team collaborating in a values-driven and learning-oriented environment.

To achieve our ambitious goals, we’re looking for a Solutions Engineer to join our fast-growing Grammarly Business team. The role will work toward building Grammarly Business into a thriving global B2B offering. This includes setting the bar high for impact in key deals and taking the responsibility to accelerate growth.

Your impact

As Solutions Engineer, you will be responsible for ensuring our customers onboard successfully and see the value of Grammarly Business from day one. You will also help identify expansion opportunities and bring feedback to our Product team. Finally, you will help build out the necessary tools and processes to help Solutions Engineering and Customer Success teams keep customers happy and engaged.

As a Grammarly Business’s Sales Engineering department member, you will work collaboratively with your peers to build out this new function. You will define new processes and standards for how future Solutions Engineers will work. You will coach your peers and seek feedback to improve and evolve what you put in place. You will also test your colleagues’ processes and standards and provide feedback on improving what they are building in those areas.

In this role, you will

  • Work with the largest Grammarly Business customers.
  • Ensure smooth and successful customer onboarding.
  • Help identify expansion opportunities.
  • Inform both product and self-serve roadmaps for Grammarly Business.
  • Be central to building up a successful end-to-end revenue machine.

We’re looking for someone who

  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Relentlessly sets and pursues short- and long-term goals.
  • Is passionate about working with customers to deepen relationships, find solutions, and grow their accounts.
  • Is analytical and able to think through and link Grammarly’s software to the outcomes clients are solving for.
  • Enjoys working collaboratively—particularly with Product, Engineering, and Product Marketing teams.
  • Works effectively with InfoSec and IT and related teams to ensure client confidence and solve specific client needs.
  • Applies an understanding of SaaS business models to identify and shape solutions.
  • Uses data to identify gaps and opportunities.
  • Communicates effectively.

Support for you, professionally and personally

  • Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
  • A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
  • Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing superior health care (including mental health benefits). We also offer support to set up a home office, ample and defined time off, gym and recreation stipends, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.