Grammarly offers a remote-first hybrid working model. Team members can work primarily remotely. Starting in 2022, teams will meet in person a few weeks every quarter in one of Grammarly’s hubs, currently in San Francisco, Vancouver, New York, and Kyiv. To ensure that teams are able to overlap in their working hours and to meet face-to-face when needed, all team members need to live within three time zones of a hub. Read more about our remote-first hybrid model.
Grammarly team members who will be collaborating at our Kyiv hub must be based in Ukraine.
Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 30 million people and 30,000 teams around the world use our AI-powered writing assistant every day. All of this begins with our team collaborating in a values-driven and learning-oriented environment.
To achieve our ambitious goals, we’re looking for a Customer Support Specialist to join our Grammarly Business Support team. This role will be responsible for providing accurate, empathetic, on-brand help to keep the needs of Grammarly Business customers at the forefront of every interaction. The Customer Support Specialist will also work closely with key Grammarly Business departments (including Product, Sales, Account Management, and Customer Success) to build strong customer relations, scale support capabilities, and meet our SLAs.
We are looking for a highly motivated, goal-oriented individual to join our team. You will be accountable for maintaining positive and satisfactory customer relations by providing service via email (helpdesk), chats, and by working with teams across Grammarly. You will have a direct impact on improving Grammarly Business product offerings and refining Customer Support solutions. This role will include assisting with various product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and offboarding.
At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.