Middle Service Desk Engineer (Kyiv office) (вакансія неактивна)

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

THE POSITION REQUIRES ONSITE WORK IN THE KYIV OFFICE.

Why this role exists:
This role exists to keep our internal IT environment stable, secure, and friction-free so teams can focus on building products instead of dealing with technical disruptions.
You’ll help us maintain a reliable workplace infrastructure by ensuring that devices, networks, meeting rooms, and internal services run smoothly for everyone across the office.

What you’ll drive:
Workplace infrastructure & reliability
— Maintain and support office infrastructure including printers, Wi-Fi networks, meeting room equipment, and endpoint devices.
— Monitor LAN connectivity and troubleshoot network issues to ensure stable office operations.
— Maintain meeting room systems (TVs, AppleTV, HDMI, AirTame, Zoom Room, Jabra devices, projectors) and ensure they remain fully functional.
— Manage and update cable setups and hardware installations across office workspaces.

Device lifecycle & user support
— Prepare and configure laptops and peripherals for new employees, internal transfers, and replacements.
— Troubleshoot hardware and software issues for Windows and macOS environments.
— Provide technical support to employees and resolve issues efficiently to minimize downtime.
— Process offboarding activities including device wiping and access removal to ensure data security.

IT systems & infrastructure support
— Manage Active Directory users, groups, and policies.
— Support OS deployment processes and system updates using tools such as MDT and WDS.
— Configure and troubleshoot VPN access and internal connectivity issues.
— Support security tools including antivirus deployment and endpoint protection policies.

Asset management & operations
— Maintain accurate inventory records for all IT equipment including stock, deployed devices, and incoming hardware.
— Coordinate delivery and transfer of IT equipment between users, service centers, and offices.
— Keep server rooms, service desk areas, and hardware storage organized and documented.
— Maintain up-to-date documentation for printers, meeting rooms, and network infrastructure.

What makes you a GR8 Fit:
Must-have
— 2+ years of experience in Service Desk, IT Support, or similar roles.
— Strong troubleshooting skills in Windows (Windows 10 / Windows Server) and macOS environments.
— Hands-on experience with Active Directory (user/group management, policies, OU structure).
— Understanding of networking fundamentals (OSI model, TCP/IP, DHCP, DNS).
— Experience troubleshooting connectivity and remote access (VPN, RDP, SSH).
— Familiarity with OS deployment tools and patch management systems.
— Experience working with IT ticketing systems (JIRA or similar ITSM tools).
— Solid communication skills and ability to support users in a fast-paced environment.
— Experience managing print servers and implementing self-service printing solutions.
— Familiarity with endpoint security tools such as CrowdStrike.
— Experience with Google Workspace tools (Gmail, Drive, Calendar).
— Understanding of ITIL / ITSM practices.
— Experience supporting meeting room technologies and AV equipment.
— Intermediate+ English.

Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.

Work-life & support
— Paid maternity/paternity leave + monthly childcare allowance.
— 20+ vacation days, unlimited sick leave, emergency time off.
— Remote-first + tech support + coworking compensation.
— Team events (online/offline/offsite).
— Learning culture with internal courses + growth programs.

Our culture & core values:
GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.