Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
For 12 years, Glorium Technologies has been helping startups develop and reach the top in real estate, healthcare, and other industries by offering the best technology solutions. Our outsourcing company specializes in software and full-cycle app development services and has delivered 100+ products to our clients.
22 липня 2019

Support Lead (вакансія неактивна)

Київ

Необхідні навички

Previous experience of managing business applications at least 3 years
Good line management skills that include building and maintaining a high performing application support team
Sound decision-making skills
Knowledge and experience of dealing with escalation routes when problems arise
Strong analytical skills
Strong experience working in a support environment
Upper-Intermediate English level

Буде плюсом

Experience in support of SaaS
Familiar and confident around ITIL processes
Managing disaster recovery of enterprise applications
Knowledge of Microservice architecture
Knowledge of Amazon cloud solutions
Excellent communication and presentation skills at all levels of the business

Пропонуємо

Growing company with good opportunities for career and professional growth
The friendly team of professionals
Flexible working hours
Regular performance reviews
Comfortable office facilities (kitchens, mini-gym in premises, sports activities, coffee machines, cookies, fruit, etc.)
20 working days of annual paid vacation
Paid sick leaves
Holidays celebration
Medical insurance
Special occasion bonuses (Birthday, marriage, childbirth)
Fully paid English classes with an in-house English teacher
Training and IT certification
Team buildings and corporate events
Comfortable office in the centre of Kyiv

Обов’язки

Progressing any support and liaise with internal and outsourced teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements
Taking ownership and responsibility of all applications that are supported by the business
Participating in crises for supported applications working with IT teams, which may involve complex technical hardware or software problems
Ensuring the support team has clear guidelines on how to request for effective information from users whilst troubleshooting
Acting as a Relationship manager between the Development team and the business. This will include responsibility for the management of SLA’s and points of escalation
Management of the 24/7 rota for 1st line and 2nd line teams
Knowledgebase management
Undertaking application support training for the team
Responsible for setting up team process and procedures to ensure SLA is met, handover between geographically dispersed support team is coordinated

Про проєкт

The project in the field of medicine. This is an ERP process management system for clinics. Our customer is from the USA. The project has successfully entered the market, has no analogues.