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Протягом 20 рокiв GlobalLogic надає консультацiї, розробляє та створює чудовi цифровi продукти та програмне забезпечення у самiсiнькому серцi Кремнiєвої Долини. Ми гарантуємо вам доброзичливе та iнклюзивне середовище, де у вас буде достатньо викликiв, i де ви будете вчитися та зростати кожен день.
8 липня 2019

Senior Support Engineer (IRC77634) (вакансія неактивна)

Харків

Необхідні навички

This position requires to be a member of a team, which is responsible to maintain and keep in working state a set of complex web and desktop applications, built over .Net Framework technology stack (starting from .Net 3.5, ending latest DotNet Core releases), with SQL Server 4+ on a database end, ADO.Net, and Telerik Data Access as a data access technologies.

Mentioned set of applications are integrated between each other and third-party services and SaaS products via WCF and other communication protocols and approaches, which involves the team in supporting of whole system integrity, quickly detecting and addressing the impact of program failures. Keeping of data consistency between mentioned applications, development of efficient and safe TSQL scripts and script-generating tools designed to apply urgent changes of production data, propose new approaches and workarounds of production issues, participate in bug fixing activities.

Review and test of created TSQL scripts before execution on production. All, but not limited to a list of duties above will be handled by a new team member which our friendly team needs.

Буде плюсом

IT Support
C#

Пропонуємо

Interesting and challenging work in a large and dynamically developing company
Exciting projects involving the newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities

Обов’язки

Analyze requests for the data change coming from Business, validate the request and provide business with correct and efficient TSQL script
Maintain data consistency between systems, and in each database of each client’s product
Participate in the development of tools for automation of applying changes
Provide data extracted from databases for each individual client’s request
Interact, communicate with stakeholders (directly with a client)
Mentor and help other developers, code reviews
Be part of an amazing fast-paced team

Про проєкт

Our Client is a major provider of software and framework solutions for clinical trials for Pharma Companies. Many years of experience on the market and proprietary techniques and approaches allow building cutting-edge solutions, which mitigate the trial risks and increase the potential and the success of the study results.

The platform works with all kinds of legacy and electronic forms of data (eSource), provides tools to control the clinical outcome assessments (eCOA)

Project:
Tier-3 (T3) is the highest technical level of support. The team is responsible for handling the most difficult and advanced problems which were not resolved by a lower support level lines. It includes research and development of solutions to new or unknown issues. The team reports directly to Support Director from the customer side.

On a daily basis, we provide the following services:
Troubleshooting production incidents
Developing efficient solutions for resolving production issues
Maintaining database integrity
Correcting user input errors
Adjusting and maintaining reports and system alerts
Facilitating forms submission issues
Improving CI/CD practices
Developing helper tools for automating and facilitating support activities (manual work automation)
Currently, the team covers six different application families, and in perspective, this list might be extended.

Гарячі вакансії

Всі вакансії