Product Support Engineer (IRC67035) (вакансія неактивна)

2-3 years of experience in software testing and customer support
Experience working with Windows OS and SQL data
Experience in working with NetSuite Salesforce or other support cases software
Experience in maintenance servers via VSphare (VMware)
Experience with debugging tools (Wireshark/Fiddler/Postman)
Ability to work sometimes irregular hours and under pressure
High proficiency in English, both technical and conversational
Ability to communicate with customers via phone and email

Background in testing of complex application software — Advantage
A basic background in the language of C# — Advantage

Interesting and challenging opportunity in a large and dynamically developing company
Exciting projects involving newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities

Analyze complicated cases raised by customers for mission-critical systems
Ability to debug client systems, analysis of logs, windows event viewer
Support customers in system configuration and installations
Work with development team and drive solutions quickly

Support engineer for situation management division. Focusing mainly on customer cases investigation and system troubleshooting. As part of the support team you oversee customer cases by analyzing and investigate bugs, reproducing cases on a live setup and troubleshooting live systems. You will divert the case to the correct R&D team and provide them with clear guidance to help resolve the issue. Once R&D have resolved the issue you will confirm the fix and update the field engineers.