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Протягом 20 рокiв GlobalLogic надає консультацiї, розробляє та створює чудовi цифровi продукти та програмне забезпечення у самiсiнькому серцi Кремнiєвої Долини. Ми гарантуємо вам доброзичливе та iнклюзивне середовище, де у вас буде достатньо викликiв, i де ви будете вчитися та зростати кожен день.
6 грудня 2017

Technical Support Engineer (Shifts) for Harmonic (IRC53117) (вакансія неактивна)

Київ

Необхідні навички

Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent
2+ years direct experience in networking environment
Practical experience in networking systems hardware and software analysis
Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable
English level — upper-intermediate
Hands-on experience with Linux
Ability to work in different shifts

Буде плюсом

Superior problem solving, analytical and communications skills
A strong understanding of IP protocols and telecommunication/cable operator networks
Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain

Пропонуємо

Interesting and challenging work in a large and dynamically developing company
Exciting projects involving newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities

Обов’язки

Responsible for providing technical support (level 1 and 2) in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment
Work in different shifts
Report and track design, reliability and maintenance problems or bugs to R&D engineering groups
Coordinate both hardware and software upgrades to the existing Harmonic customer base
Participate with Engineering and Marketing in product focused bug reviews to provide Customer Support input on severity and priority in the customer’s environment

Про проєкт

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice and data to communications providers around the world. GL team participates in development, QA and support of several generations of such solutions.