GlobalLogic Ukraine is inviting a Junior NOC Engineer to join its Lviv office.
Customer is a recognized leader in the OTT TV (Over the Top TV), OVP (Online Video Platform), EdVP (Education Video Platform) and EVP (Enterprise Video Platform) markets. We are looking for a motivated and proactive NOC Engineer to join our growing team.
The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.
Utilizing knowledge of the customer environment, the team delivers timely and high-quality incident resolution process.
We are focusing on root cause analysis, prevention measures, and knowledge transfer.
Tools/solutions that are used in the project:
Linux and Windows servers on-premises and deployed in the cloud environments (AWS).
Apache, Nginx, IIS, MySQL, MSSQL, Couchbase, ElasticSearch, Redis, Memcached, Sphinx, RabbitMQ, Celery.
Components on C++, JAVA, PHP, Node.js, Python.
CI/CD toolset: Jenkins, Git, Ansible, Chef, Terraform, CloudFormation, Docker, Kubernetes
Monitoring solutions used in the project:
— OpsGenie alerts and incidents management platform
— Prometheus, Grafana, ElasticSearch, Kibana
— AWS Cloudwatch for native AWS environments events collecting
— External availability monitoring using Dotcom-Monitor
— Witbe robots for FE end-to-end scenarios monitoring
— Youbora for end-user experience analytics
— Logz.io as central logs and traffic aggregator
Grafana, Python, bash scripting, Powershell Scripting, DevOps Tools, Customer Support, Zabbix, Nagios, Kubernetes
NOC engineer responsibilities
— Network, Infrastructure, Services monitoring
— Respond to incidents according to the incident management policy
— Finetune checks and alerts thresholds
— NOC toolset maintaining
— Service monitoring during the maintenances
— Performance reports (i.e. uptime, response times and services status)
— Production quality control (end-users service level monitoring and ability to check it after changes take place)
— Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)
NOC department responsibilities
— One focal point that always knows the service level and issues status
— Drive to continuous improvement between all departments on monitoring needs
— Defining reliable and preventive monitoring requirements as part of the product development life cycle
— Drive to run recovery procedures that regain service as soon as possible
— Communication, coordination, collaboration