Global IT Support is a Software company producing individually crafted solutions for 19 years. Our head office is located in Chernivtsi, Ukraine, and our subsidiary offices are in Ivano-Frankivsk and Lviv. We have been successfully acting as a technology partner for many clients in the world, mostly in Europe and USA.
2 лютого 2023

Junior Technical Writer (вакансія неактивна)

Київ, Львів, Чернівці, Івано-Франківськ, віддалено

About the client:

We develop customized business web-based application software that suits the client’s projects and supports all parts of business processes. Customers can customize their own business processes, document processes, integration with other applications, and much more, gathering all the information in one place. Appropriately customized and designed products for each customer provide the clients with an efficient tool for an employees’ collaboration and sharing the data about the customers and projects.


  • Excellent communication skills and Upper-Intermediate English level;
  • Ability to accurately estimate scope and time, create and work to deadlines;
  • Desire to collaborate with subject matter experts;
  • Ability to constantly think critically about the task at hand and maintain an understanding of the problem in the bigger picture.

Nice to have:

  • Experience with writing technical documents, technical reports, and program reports;
  • Basic understanding of the major aspects of software design, development, and ability to leverage this understanding;
  • Basic knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, and single-sourcing;
  • Ability to define and research user profiles and to create content targeted appropriately to meet user goals.


  • Creating various types of user documentation including manuals, guides, and more;
  • Analyzing complex technical systems and software and fill any gaps in existing documentation;
  • Actively participating in daily Scrum stand-up meetings, weekly planning and review meetings;
  • Working with team members to produce high-quality technical documentation.

About Global IT Support:

Global IT Support is an 18-year-old Dutch company which successfully works in the IT staffing market. We provide expert teams for all major IT languages. We cooperate with Clients all over the world, helping them successfully solve their business challenges with minimal effort and maximum efficiency. With our knowledge we help our clients with structure and communication.

We offer:

  • Work with a team of professionals: Working with us will give you an opportunity to collaborate with first-rate developers, discover new approaches and up-to-date technologies. Our company presents unique possibilities for you to explore. You will have the chance to work with great people on different exciting projects.
  • Friendly atmosphere: In addition to involving projects, at Global IT Support, you will join the team of enthusiastic professionals who always support each other both at work and out of the office.
  • Flexible working hours: Our working hours may vary depending on the customer’s project. However, we are always open to discuss time options that would suit you.
  • Comfortable office & option to work remote: Whether working from home or from office, we want to provide you with the best experience possible. We have modern and comfortable offices in Chernivtsi, Ivano-Frankivsk, and Lviv, Ukraine, so you can join the team any time offline.
  • Team building and corporate events: We love organizing events outside of the office online or offline — rafting, bike tours, pizza party, online dancing or yoga class, and much more. We build bonds between our team members to make sure the company works as a whole.
  • We also offer free online English lessons: Moreover, your nearest loved ones can also join the class for free.
  • Referral bonuses: Do you have friends who are looking for interesting new projects? Then feel free to recommend your colleagues via our internal CRM system. The recommendation is valid for six months and during this time our recruitment team will try to find the best option possible for the person you recommend. After the successful trial period, you will receive your bonus.