About Gepard Media OÜ Gepard Media was founded by blockchain and gaming enthusiasts aspiring to build fine brands, products, and leads in the competitive world of iGaming and Crypto. We offer high-quality marketing and technology solutions to help you establish and expand your business.
6 січня 2025

iGaming Customer Support Agent (English) (вакансія неактивна)

віддалено $1000–1200

About the role:

As an iGaming Customer Support Agent at Gepard Media, you will be an essential part of the customer-focused team. You will engage with the customers, address their concerns via live chat or email, and provide professional and friendly assistance, ensuring that they remain the top priority. Prior experience in a similar role or industry is a plus, however if you’re ambitious, want to learn about a new industry and acquire new skills we will provide comprehensive training during the onboarding process.

Please kindly note that your work schedule will involve working in 12 hr shifts.

Your main responsibilities will be:

  • Listen and respond to the customers’ needs and concerns, offering professional, friendly support at all times.
  • Provide support to customers across multiple brands and gaming verticals via live chat and email, managing an average of 100 cases per shift.
  • Work collaboratively with internal and external teams to resolve customer’s issues and meet their needs effectively.
  • Contribute innovative ideas and provide constructive feedback to improve our processes and enhance the customer experience.

What we expect from you:

  • Excellent English , both written and verbal
  • A deep commitment to understanding and addressing customer’s needs, ensuring their satisfaction.
  • Proficiency in identifying issues, troubleshooting problems, and providing prompt solutions.
  • The ability to remain patient, empathetic, and understanding when dealing with customer concerns and challenges.
  • The skill to efficiently handle multiple customer inquiries and tasks simultaneously
  • Collaboration and coordination with team members to ensure a seamless customer support experience.
  • Capability to handle customer disputes and conflicts professionally and effectively.

Additional skills you might have:

  • Online casino or sportsbook knowledge is a plus
  • Freshdesk, Zendesk, or LiveChat experience

What we offer:

  • A competitive salary complemented by monthly performance-based bonus (after probation)
  • Extra compensation for night shifts
  • 4 weeks of comprehensive training with ongoing focus and assistance
  • A startup atmosphere with minimal bureaucracy
  • Fully remote work
  • Opportunities for career advancement
  • A diverse and inclusive workplace
  • 28 calendar days of annual leave