Mobile apps to help you and your family stay connected and safe throughout the day. GeoZilla enables users and their family members to share location through iOS and Android devices, as well as connect popular IoT devices via their smartphones to be informed in case they need help.
22 ноября 2021

Customer Support Representative


Необходимые навыки

GeoZilla seeks a Customer Support Representative to be the spokesperson to our apps’ users across our support channels, social media and FAQ.
Would you like to drive effective user behavior and create a customer-centric culture? Then read on!
— Experience in customer support 1+ year
— Fluent English speaking and writing skills
— Tech savvy, frequent mobile app user
— Experience with processing payments, refunds & chargeback process
— Great communication and problem solving skills
— Friendly, helpful and respectful to all user queries

Будет плюсом

— Knowledge of other foreign languages is a plus
— Great written Ukrainian & Russian is a plus


— Competitive salary;
— Medical insurance;
— In-house English classes;
— Stylish office in the heart of Kyiv;
— Fruit, coffee and sweets to keep you fuelled for success.


— Communicating (mostly in English, rarely in Russian) with GeoZilla app users via support email, online chat and occasional calls.
— Processing chargebacks & refunds
— Proactive problem-solving for known issues
— Escalating issues that can not be solved to our QA and dev teams
— Being the spokesperson for our App Store, Google Play, Amazon and other SM pages

О проекте

GeoZilla is a growing team of entrepreneurs, engineers, and designers driven by the idea of building a family safety app powered by smart algorithms. With over four million registered users on iOS and Android, backed by five years of R&D, GeoZilla is working to make millions of families worldwide safer. More information about GeoZilla can be found on the site