Customer Support Representative

GeoZilla seeks a Customer Support Representative to be the spokesperson to our apps’ users across our support channels, social media and FAQ.
Would you like to drive effective user behavior and create a customer-centric culture? Then read on!
— Experience in customer support 1+ year
— Fluent English speaking and writing skills
— Tech savvy, frequent mobile app user
— Experience with processing payments, refunds & chargeback process
— Great communication and problem solving skills
— Friendly, helpful and respectful to all user queries

— Knowledge of other foreign languages is a plus
— Great written Ukrainian & Russian is a plus

— Competitive salary;
— Medical insurance;
— In-house English classes;
— Stylish office in the heart of Kyiv;
— Fruit, coffee and sweets to keep you fuelled for success.

— Communicating (mostly in English, rarely in Russian) with GeoZilla app users via support email, online chat and occasional calls.
— Processing chargebacks & refunds
— Proactive problem-solving for known issues
— Escalating issues that can not be solved to our QA and dev teams
— Being the spokesperson for our App Store, Google Play, Amazon and other SM pages

GeoZilla is a growing team of entrepreneurs, engineers, and designers driven by the idea of building a family safety app powered by smart algorithms. With over four million registered users on iOS and Android, backed by five years of R&D, GeoZilla is working to make millions of families worldwide safer. More information about GeoZilla can be found on the site www.geozilla.com.