We are looking for a Customer Support Specialist to join our team in Kharkiv!
Working in the iGaming world with business customers over email and chats to help them on their ongoing technical journey with geolocation services.
GeoComply has become the global market leader working with the industry leaders for compliance-grade geolocation data in the US, European, and South American markets. We are a fast-growing company, and we welcome you to contribute your skills and ideas and grow with us.
We foster cohesive and collaborative environments to grow and drive excellence as one team.
Build it Better, Build it Bigger, Build it Right!
What You Will Be Doing
- Assist in English our Business and End-User customers with their technical requests and investigations, along with other questions over ticketing system (Zendesk/Jira) and chat
- Supporting with analysis reports and deep-dives into data reviews
- Escalating to development, and other technical support teams to resolve issues
- Coordinating with Account Managers to manage training, escalations, and sales.
Your skills and experience
- 1 year of experience providing technical or non-technical Customer Support by Email, Chat, Social media, or phone
- You are comfortable writing Emails in English
- You have your ways and will always figure out how to get things done no matter the size of the task
- Detail-oriented. You know that details matter and take care and pride in getting the details right
- You know how to keep your cool during stressful times and can overcome challenges with multiple priorities
- You are flexible working across multiple time zones as well as on weekends or evening shifts
- Motivating compensation: high competitive salary, bonus system, corporate classes
- Personal development budget
- Fast career path within the company
- We supply equipment during the employment
- The chance to work with motivated and talented international teams
- Medical insurance, sports compensation program, paid sick leave and vacation
- Frequent social and team-building events
To learn more about us, visit www.geocomply.com