Customer Success Specialist (Career Services) — Legit

Legit is a company from Genesis ecosystem with a 13-year history of creating news, entertainment, and educational content for millions of people worldwide. Every month, our products reach approximately 80 million users.

We are currently growing Shift— a career coaching service that supports job seekers at every stage of their journey: from crafting strong resumes and optimizing LinkedIn profiles to landing their dream offers.

We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.

Responsibilities:

• Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries.
• Create and improve resumes and cover letters.
• Conduct LinkedIn profile audits and provide structured recommendations.
• Upselling relevant services during communication with clients.
• Research job openings and recruiters based on specific client requests.
• Minimize the risk of negative feedback and chargebacks.
• Work with CRM and internal team tools.

Requirements:

• English level: advanced or higher.
• Experience working with international clients via chat and email.
• Strong communication skills: ability to handle client requests professionally and promptly.
• Attention to detail and structured thinking.
• Solution-oriented mindset.
• Possibility to work from 3pm to 12am (Tue-Sat).

Nice-to-have:

• Experience with CRM systems.
• Experience in sales.
• Genuine interest in career coaching and working with people.

We offer:

• Competitive salary.
• Fully remote work.
• 20 paid leaves.
• Startup environment with high responsibility and impact.
• Opportunity to develop expertise in international career consulting.
• Real career growth to Shift Manager / Team Lead.
• Work in a team building a new product for the global market.

Join us at Shift, where we empower job seekers worldwide to unlock their potential and confidently overcome barriers on their path to professional success