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Genesis is one of the largest IT companies in Ukraine with more than 1500 people in 5 countries, who create products for 200 million unique users monthly. We are the most high-loaded company in the country and one of the largest partner of Facebook, Google, Snapchat and Apple in the CEE region.
24 лютого 2020

Head of Customer Support (Solid-fintech) (вакансія неактивна)

Київ

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

Solid is a fin-tech company that provides businesses with a smart full-cycle solution for accepting online payments worldwide. Together with international payment systems and major market players, we develop complex client-oriented services. Our advanced technology complies with the highest Payment Card Industry Data Security Standard, having fully automated workflows and ease of integration.
You will join a team that has a unique experience in fin-tech, acquiring, analytics and risk management, and supports the rapid growth of Genesis projects and partners in all key markets.

We are interested in building a product ecosystem, so we decided to launch a new subsidiary product — a mobile banking app, that targets the EU market. We have recently launched the app and have already gotten our first customers. We are now searching for Head of Customer Support, who will help us to provide the best user experience.

What you will do:
— building and management in-house customer support team;
— building scalable and effective customer support processes from scratch;
— handling cooperation with outsourcers;
— participation in back-office product development.

Qualifications:
— fluent English (written and oral);
— experience in building customer support processes;
— strong analytical skills.

Genesis is a unique place for development and growth:

Comfortable work environment and flexible work hours
An excellent office with a summer terrace, lounge zone, kitchen, and PlayStation located within a 5-minute walk from Tarasa Shevchenka metro station. There are many plants and a special ventilation system in our offices. We provide 20 days of paid vacation and flexible work hours.

Health care and Sport
We provide breakfasts, lunches, unlimited fruit, snacks, smoothies, and yogurts in the office. The office also has an in-house corporate doctor. We provide employees with health insurance. Free training for running, football, basketball, volleyball, and yoga with professional coaches is available to staff. Corporate discounts for gym membership and sponsorship for participation in sports competitions are also accessible.

Learning and Development
We have Business and Management Schools for company employees with Genesis executives as lecturers. We provide an online library and free English lessons as well as access to paid conferences, training, and seminars.

Loud parties
Every summer and winter, we organize parties with crazy line-ups at cool locations. Every month each project meets for a get-together, and after a quarterly report, there is a party.

Genesis is an entrepreneurial ecosystem where every employee can make their ideas a reality. Almost all Genesis executives have grown within the company and started managing projects by the age 22-27 years. We invest and encourage the initiatives of our employees. Currently, 70% of Genesis’ revenue comes from projects that five years ago didn’t even exist.

Join our team!