Genesis has opened a vacancy of Customer Support Representative. It is a job for people who fluently speak English and would like to take part in a fast-growing product development.
Genesis is one of the largest IT companies in Ukraine with more than 1000 people in 9 countries, who create products for 200 million users monthly. We are the most high-loaded company in the country and one of the largest partner of Facebook, Google, Snapchat and Apple in the CEE region. Our team is one of the best high-tech teams in Eastern Europe.
According to DOU.UA, a leading online Ukrainian IT platform for software developers, Genesis is the Best IT Employer in Ukraine highly recognized in all categories (professional growth, compensation, working conditions, communication with Top Management and colleagues, etc).
We are waiting for you, if you have:
• Fluent English (verbal and written) is a must;
• Strong written and spoken communication skills;
• Previous experience in technical support;
• Previousl experience with Zendesk (other helpdesk systems) is a big plus;
• Ability to work the night shifts.
What are you going to do:
• Provide customer support via chat, tickets and phone;
• Consult clients about service, features, payment options etc.;
• Resolve customers’ issues with the service;
• Follow communication procedures, guidelines and policies;
• Ensure that each customer receives outstanding service by providing a friendly environment;
• No cold calling, no sales.
• Flexible schedule (work in shifts);
• Competitive salary + bonus;
• Constant trainings and masterclasses;
• International client cooperation.