Knowledge of Unix/Linux systems
The advantage for experience with CISCO, Palo Alto, Checkpoint, Fortigate and other leading network security vendors
Experience in the customer-facing environment, with direct interaction with customers
Strong problem-solving skills
Excellent written and verbal communication skills
Strong ability to independently debug
Upper intermediate level of English
Modern office in Lviv
Cozy lounge facilities with a friendly atmosphere
Opportunities in various interesting projects
Learning and applying new innovative technology
English classes
Salary in USD;
Corporate parties
Secure parking
Night shift bonuses
Provide Customers with product and service information
Provide prompt and accurate feedback to customers
Assists customers by giving correct resolutions in a clear, concise and courteous manner
Escalate unresolved issues to the second level of support with the package of all relevant information
Ensure proper recording, documentation and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Proactive Management for the customer’s issue
Strong focus on customer satisfaction
GeeksForLess is looking for a Technical Support Engineer to provide enterprise-level support to our worldwide customers. The Support Engineer will provide support via phone, web, email or another channel required. The Support Engineer will need to have excellent problem solving and root cause analytic skills to help diagnose and solve complex technical/application issues.