We are a rapidly evolving company founded in 2003 uniting a team of technology professionals in the spheres of software development, system maintenance, quality assurance, and technical support. GeeksForLess is based in Toronto, Canada, with offices in Nassau, the Bahamas, Mykolaiv, Kyiv and Lviv, Ukraine and Krakow, Poland.
17 вересня 2024 Перша робота

Customer Service Representative (вакансія неактивна)

за кордоном, віддалено до $800

The department provides web hosting technical support for English and Ukrainian-speaking customers via calls and ticketing systems.

Woking Schedule: Sat-Wed 15.30-00.00 Kyiv time; Thur, Fr-weekends

Requirements:

  • Basic knowledge of hosting and e-mail services;
  • Good interpersonal, analytical and problem-solving skills;
  • Written and spoken English B2 and upper;
  • Written and spoken Ukrainian B2 and upper;
  • Previous experience is a plus

Responsibilities:

  • provide excellent support to customers via phone calls;
  • create and process support tickets;
  • Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;
  • ability to work independently via ServiceNow ticket queue or on the phone with customers in resolving end-user telephony-related issues;
  • ability to interact with internal employees and collaborate with onshore Telephony peers.