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We are a rapidly evolving company founded in 2003 uniting a team of technology professionals in the spheres of software development, system maintenance, quality assurance, and technical support. GeeksForLess is based in Toronto, Canada, with offices in Nassau, the Bahamas, Mykolaiv, Kyiv and Lviv, Ukraine and Krakow, Poland.
6 грудня 2022

Technical Support Engineer (вакансія неактивна)

за кордоном

Looking for a Technical Support Engineer to work on a stable project (cyber security company)
Remote, full-time, long-term
Location: Poland
Working Schedule: 9 am — 6 pm CET

Requirements:
• Customer/Technical Support experience of 2+ years
• German and English B2 level (both writing and verbal skills)
• Excellent troubleshooting and problem-solving skills
• Advanced knowledge of DNS, email servers, mail protocols, Anti-Spam and Anti-Malware solutions
• Good knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
• Knowledge of Microsoft Windows: system and network configuration, Active Directory, software installation, troubleshooting, scripting, etc.
• Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools
• High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently
• Willingness to work on-call shifts
• Ability to work in a distributed environment

Would be a plus:
• Programming or scripting experience

Responsibilities:
• Delivering high-quality customer service via telephone and email;
• Support internal and external customers with our security solutions
• Acquire and document in-depth technical knowledge of the client’s products and services
• Reconstruct complex customer environments in order to optimize our products
• Help customers during the installation and operation of our solutions
• Maintain a high level of awareness of email security topics, fraud and spam risks, prevention techniques and technologies