— basic technical understanding of hosting platform, mail services, DNS functionality;
— knowledge in networking and experience with Linux will be a great plus.
• Competitive salary
• Career opportunities, professional and financial growth
• 1.5x overtime and 2x holidays payment (completely voluntarily)
• Secure environment
• Comfortable lounge area
• English classes
• Health insurance
• Assistance with PE and tax handling
— Answering incoming tickets and email;
— Using Jira and Confluence software to log work progress and knowledge;
Generalize existing documentation;
— Monitor for network state abnormalities using monitoring software like Nagios, Solarwinds, AppNeta;
— Correlate reported issues with alerts from monitoring tools;
Apply basic troubleshooting;
— Basic understanding of network primitives: routes, hop, packet, datacenter, rdp, windows terminal.