Basic understanding of the Windows environment
Customer Service and Communication Skills
Most popular Linux commands/utilities
NOC duties and goals
English level: Intermediate and higher
Knowledge about most common Cyber Security attacks
Experience in work with foreign customers
Career opportunities, professional and financial growth
1.5x overtime and 2x holidays payment (completely voluntarily)
Assistance with PE and tax handling
— Installation, configuration and finetune products remote and on-site.
— Working with customers to ensure full deployment and support.
— Create supporting documentation for customers
— Provide formal remote and onsite training with on the job training to customers
— Provide Tier1-2 support — include deep investigation, provide workaround to various problems while meeting SLAs.
— Working closely with the SoC, Research and Development teams to ensure quick resolution
— Understand customer needs and help to shape product.
GeeksForLess is looking for Technical Support Engineer for the world’s first autonomous breach protection platform, which eliminates the need of complex multi-product stacks, making robust breach protection within reach for any organization.