We are a rapidly evolving company founded in 2003 uniting a team of technology professionals in the spheres of software development, system maintenance, quality assurance, and technical support. GeeksForLess is based in Toronto, Canada, with offices in Nassau, the Bahamas, Mykolaiv, Kyiv and Lviv, Ukraine and Krakow, Poland.
16 апреля 2021

Technical Support Engineer (вакансия неактивна)

Львов, удаленно

Необходимые навыки

Basic understanding of the Windows environment
Customer Service and Communication Skills
Troubleshooting
AD, LDAP
Most popular Linux commands/utilities
Virtualization
Networking
Firewalls
NOC duties and goals

Будет плюсом

Knowledge about most common Cyber Security attacks
Experience in work with foreign customers

Предлагаем

Сertification CompTIA network+
Competitive salary
Career opportunities, professional and financial growth
1.5x overtime and 2x holidays payment (completely voluntarily)
Secure environment
English classes
Medical insurance
Assistance with PE and tax handling

Обязанности

— Installation, configuration and finetune products remote and on-site.
— Working with customers to ensure full deployment and support.
— Create supporting documentation for customers
— Provide formal remote and onsite training with on the job training to customers
— Provide Tier1-2 support — include deep investigation, provide workaround to various problems while meeting SLAs.
— Working closely with the SoC, Research and Development teams to ensure quick resolution
— Understand customer needs and help to shape product.

О проекте

GeeksForLess is looking for Technical Support Engineer for the world’s first autonomous breach protection platform, which eliminates the need of complex multi-product stacks, making robust breach protection within reach for any organization.