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We are a rapidly evolving company founded in 2003 uniting a team of technology professionals in the spheres of software development, system maintenance, quality assurance, and technical support. GeeksForLess is based in Toronto, Canada, with offices in Nassau, the Bahamas, Mykolaiv, Kyiv and Lviv, Ukraine and Krakow, Poland.
10 березня 2021

Unified communication engineer (вакансія неактивна)

Київ, Львів, Миколаїв, віддалено

Необхідні навички

• Cisco contact center and NICE call recording /Cisco UC (CUCM/Unity/ExpressWayC-E/IM&Pressent/)
• Cisco Contact Center(CVP/CUIC/Finesse/HDS/VXML).
• Debug and troublushutting CVP/ICM scripts
• Nice Record System and WFM
• High availability, load balancing and disaster recovery design of networks and collaborative systems
• Designing and optimizing data, VoIP and video networks
• Expert level skills in Cisco IOS and IP networking including VLANs, dynamic routing protocols, firewall rules, wired and wireless security (IPS, IDS, Hardening)
• Expert level configurations of routers, switches, firewalls, gateways, collaboration systems
• Experience with system and stress testing, lab environments and installation
• Experience in providing senior level/tier 3 support
• Experience in configuration and management of network monitoring and alerting systems
• Experience with VoIP, queues, call distribution, PRI, SIP trunks
• Successful track record in analysis, design and execution of interdepartmental business processes
• Demonstrates leadership with strategic influencing skills
• Experience supporting organizations with SAP applications is advantageous
• Adhering to Service Level Agreements (SLAs)
• Strong negotiating and conflict resolution skills
• Ability to coach and motivate junior level staff
• Customer focused and a team player with the attitude to
provide excellent customer service
• Experience with ServiceNow an asset
• Experience with BYOD and mobile device integration an
asset (BES, Cisco)

Пропонуємо

— Competitive salary
— Career opportunities, professional and financial growth
— 1.5x overtime and 2x holidays payment (completely voluntarily)
— Secure environment
— Comfortable lounge area
— English classes
— Health insurance
— Assistance with PE and tax handling

Обов’язки

• Troubleshooting and participation in the development of new functionality based on Cisco UC(CUCM/Unity/IM&Pressent / ExpressWay / CallAlert/) and Collaboration solutions (PCCE/CVP/Finesse/CUIC) and Nice Solution (Record and WFM) part of the internal network team
• Complete extensive technical diagnostic work Cisco UC solutions
• Reproducing the problem, or to test the behaviour of certain actions before applying them into a production environment
• Interaction with internal and new functionality based on Cisco UC

Про проєкт

Primary responsibility is to provide expertise in local, wide area and wireless network architecture, design and implementation, unified communications, VoIP and video, network security and tier 3 support.

Гарячі вакансії

Всі вакансії