Customer Success Manager

Gamzix company, a dynamic player in the iGaming industry:

• was founded in March 2020 with a vision to redefine the world of online slot games
• has already successfully produced 60 slot games
• the team has grown to over 90 skilled professionals and we continue to grow
• two strategically located offices in Europe with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

We are looking for a detail-oriented and proactive Customer Success Manager who can effectively manage deadlines, coordinate tasks, and ensure our clients receive the best possible support. The ideal candidate will possess strong organizational skills, the ability to multitask, and a collaborative approach to working with multiple teams.

Responsibilities:

• Monitoring and ensuring deadlines are met using internal trackers
• Assigning and supervising tasks for the marketing department to ensure smooth workflow
• Exporting and sharing reports with clients in a timely and accurate manner
• Preparing materials for promotional campaigns across various networks
• Collaborating with the Account Management department to set up campaigns and handle customer requests, including campaign details and troubleshooting
• Developing guides for new promotional tools to support internal and client use
• Creating newsletters and announcements for clients to keep them informed about updates and promotions

What We Expect:

• Strong organizational skills to manage deadlines and oversee multiple tasks
• Ability to work collaboratively with cross-functional teams, including marketing and account management
• Excellent written communication skills for preparing client materials, newsletters, and guides
• Proficiency in working with data and reporting tools to ensure accuracy in client reports
• A proactive and detail-oriented approach to handling customer requests and campaign preparation
• Upper-intermediate or higher level of English for effective communication with clients and team members

What we offer:

• Hybrid or Remote work model: Offices in Warsaw city
• 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field, fixed in €, paid taxes
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• State holidays are paid
• Medical Insurance
• Courses/training reimbursement
• Referral bonus, if you bring people as talented as you
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.