Head of Support (вакансія неактивна)

Gamzix company, a dynamic player in the iGaming industry:

· was founded in March 2020 with a vision to redefine the world of online slot games
· has already successfully produced 60 slot games
· the team has grown to over 90 skilled professionals and we continue to grow
· two strategically located offices in Europe

We’re looking for an experienced Head of Support to lead our customer support team to new heights. If you’re passionate about customer satisfaction, team leadership, and innovative solutions, we’d like to connect with you!

Be a part of a team where you will

• Improving communication processes with clients Increased response speed and quality
• Implementation and maintenance of key SLA/NPS indicators
• Training for department managers (increasing product knowledge + improving English level)
• Training of department employees (enhancing product knowledge + improving English proficiency)
• Implementation of a service desk and control of task processing
• Managing a team of configuration managers
• Set up support work 24/7
• Creation of reports and analytics for the department

Requirements

• At least 3 years of experience in the position of Head/Lead/Support
• Experience in building a department with 24/7 hour shift schedules
• Experience in the gaming industry
• Building a support department from scratch
• Managing a team of 10 or more people
• Good communication skills
• English — Upper-Intermediate
• Good analytical skills (will be test questions during the interview)
• Knowledge of the principles of operation of RNG, slot games, and crash games

Hiring process:

• 1st interview — Recruiter
• 2nd final interview — COO/Recruiter

Benefits

• Hybrid work model: Offices in Warsaw, Kyiv cities
• 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
• Competitive salary in the IT field, fixed in €, paid taxes
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• State holidays are paid
• Medical Insurance
• Courses/training reimbursement
• Referral bonus, if you bring people as talented as you
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data