Head of Account Management (вакансія неактивна)

Gamzix company, a dynamic player in the iGaming industry:

• was founded in March 2020 with a vision to redefine the world of online slot games
• has already successfully produced 60 slot games
• the team has grown to over 90 skilled professionals and we continue to grow
• two strategically located offices in Europe
• with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License
• and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

The Head of Account Management plays a pivotal role within an organization, focusing on maintaining and expanding relationships with the company’s clients. This position is crucial for ensuring customer satisfaction, maximizing long-term revenue opportunities, and overseeing the account management team.

Responsibilities:

• Leadership and Team Management: Leading, managing, and mentoring the account management team, including setting KPI, performance monitoring, and providing ongoing training and support to ensure the team meets its objectives;
• Strategic Planning: Developing and implementing strategic plans with clients;
• Customer Relationship Management: Building and maintaining strong, long-lasting customer relationships;
• Revenue Growth: Identifying opportunities for upselling and cross-selling within existing accounts to drive revenue growth. This requires a deep understanding of the company’s product and service offerings and the ability to match these with customer needs;
• Contract Negotiation and Renewal: Overseeing contract negotiations, renewals, and the resolution of any issues or conflicts. This includes working closely with legal and finance departments to ensure contracts are favorable and align with company policies;
• Performance Metrics: Establishing and monitoring key account metrics (e.g., customer satisfaction, account revenue growth) to assess the effectiveness of the account management strategy and make data-driven decisions;
• Invoicing and debt control.

Requirements:

• Minimum of 3 years of extensive experience in Management
• Leadership, problem-solving, and analytical skills;
• Interpersonal, communication, and organizational skills are required;
• Strategic thinking and planning;
• Customer relationship management;
• Technical proficiency;
• Adaptability and ethical standards;
• English — Upper Intermediate (spoken and written).

Hiring process:

• 1st interview — recruiter
• 2nd interview — CCO/HRD

What we offer:

• Hybrid work model: Offices in Warsaw city
• 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field, fixed in €, paid taxes
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• State holidays are paid
• Medical Insurance
• Courses/training reimbursement
• Referral bonus, if you bring people as talented as you
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.