Account Manager (вакансія неактивна)

Gamzix company, a dynamic player in the iGaming industry:

• was founded in March 2020 with a vision to redefine the world of online slot games;
• has already successfully produced 60 slot games;
• the team has grown to over 90 skilled professionals and we continue to grow;
• two strategically located offices in Europe.

Responsibilities:

• Take full ownership and serve as the main contact point between customers and the company. Take responsibility for meeting each account’s revenue targets, goals, and objectives;
• Client Communication: Regularly communicate with clients via email, skype, and telegram to understand their needs and provide updates;
• Account Support: Assist in managing clients, including handling inquiries, resolving issues, and providing product support;
• Campaign & Performance Management: Oversee and manage promotions and campaigns, including monthly performance reporting and monitoring progress toward income targets. Utilize market research to stay informed about industry trends and competitor activities, ensuring the delivery of client-focused solutions that meet customer needs;
• Data Management: Maintain accurate records of client interactions, transactions, and feedback in a CRM system (Jira);
• Strategic Communication & Multitasking: Communicate effectively at all levels, manage diverse client needs with attention to detail, and maintain a big-picture focus using strong analytical skills and disciplined initiative.

Requirements:

• 2+ years of commercial experience in account management in iGaming;
• Communication Skills: Excellent verbal and written communication skills are essential for interacting with clients and internal teams;
• Organizational Skills: Ability to manage multiple accounts and tasks efficiently while maintaining attention to detail;
• Problem-Solving Skills: Aptitude for identifying and resolving issues, often requiring quick and effective decision-making;
• Technical Proficiency: Familiarity with CRM software, Microsoft Office Suite, and other relevant tools for managing accounts and analyzing data. Experience in campaign management, including monthly reporting on campaign success;
• Teamwork: Ability to work effectively within a team, contributing to achieving collective goals and supporting colleagues;
• Customer Account Management: Develop and implement customer account plans to achieve key business objectives, maximize customer satisfaction, and build long-lasting relationships. Serve as a trusted advisor, ensuring the successful delivery of solutions aligned with customer needs;
• Upper-Intermediate English level.

Will be a plus:

• Spanish language.

Hiring process:

• 1st interview — Recruiter;
• 2nd technical interview — Head of AM.

What we offer:

• 7-hour working day 10:00 AM — 6:00 PM (with the lunch break);
• The hybrid format of the working day;
• A-class office, Mokotow, Warsaw/remote;
• Competitive salary in the IT field, fixed in €;
• Paid taxes;
• State holidays are paid;
• 10 days for paid sick leave;
• 28 days of paid vacation: 18 and 10 days separately;
• Medical Insurance;
• Courses/training reimbursement;
• Corporate English courses: business or general, morning or evening schedule;
• People-oriented company with a work-life balance;
• Opened and friendly communication;
• Corporate team building and activities.

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent to the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for processing information classified as personal data.