Futurra Group is a fast-growing Ukrainian IT company. We successfully develop and promote our own products: cross-platform mobile-first products, applications and casual games for iOS and Android, Smart Home products with 10+ million unique users every month. All our projects have grown from idea to successful implementation within the company.
10 ноября 2021 Первая работа

Customer Support Representative (Chinese) — Remote

удаленно

Futurra Group is a fast-growing Ukrainian IT company. We successfully develop and promote our own products: cross-platform mobile-first products, applications, and casual games for iOS and Android, Smart Home products with 10+ million unique users every month.

Main responsibilities:

  • Communicate with users in an online chat system, providing users with the complete and correct information or solutions
  • Learn to work in Zendesk online customer service system
  • Learn to create/update users’ subscriptions in the Admin Panel
  • In case users meet issues, avoid refunds, provide efficient solutions
  • Report on users issues in time to the Head of Customer Support
  • Test the App updates to obtain the user’s experience and understand the product

Working hours:

  • One shift is 8 hours
  • Currently, 2 types of shifts are available:
    1) 09.00-17.00 (Beijing time) — 4 shifts per week
    2) 17.00-01.00 (Beijing time) — 3 shifts per week, 09.00-17.00 (Beijing time) — 1 shift per week

Nice to have:

  • Good communication skills
  • Have fluent Mandarin Chinese (mothertongue or at least HSK5 (for foreigners)
  • Intermediate English level
  • Education: Bachelor’s degree or above

Salary:

  • Will be set according to an interview result
  • Support representatives with high performance have a promotion opportunity

Contact Person: Julia
WeChat: juliajulia7

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