Hey Account Manager of our dreams!
Fulcrum is looking for a person who will LOVE, or even better — be obsessed with our clients. Customer Obsession is our #1 Value at Fulcrum. This means — you have all the freedom to make sure the Fulcrum customer service is exceptional. The best part? Account Management is new to our company. This means you’ll get to be the architect and create the system from scratch. But don’t worry — we do have some process & KPIs in place, that will help you out.
What else? Well, our clients are wonderful. We work with promising, exciting startups, that you will have fun working with. Here’s what you will do!
How your responsibilities would look like?
Calculate and increase NPS of our current pool of accounts;
Mitigate and analyze potential risks in the cooperation;
Identify potential opportunities within the account;
Identify and build relationships with major stack-holders;
Coordinate with delivery team clients objections, the roadmap on increasing NPS and upsells;
Communicate risks, blockers, and challenges of the project in a coherent way and with minimum new gray hairs on the clients head;
Build roadmap on strategic cooperation;
How your daily/weekly/monthly routines would look like?
Biweekly calls with current clients, monthly calls with previous clients;
Daily standups with sales team;
Collecting feedback and transforming those into CS reports;
Day to day communication with clients and delivery team;
Together with the delivery team prepare relevant offers for clients;
Prepare pitch decks for up-sales;
Prepare agreements together with legal team;
Analyzing existing client needs, concerns, and objectives. Transforming those into offerings with the business development team;
Formalizing business processes, creating scalable and effective Account Management department;
So, what are the must-haves?
Advanced level of English;
Previous experience in IT Sales or Account Management;
Structured and coherent communication skills;
Empathy towards clients needs and challenges;
What are the nice-to-haves?
Previous experience with people management;
Building systematic processes;
What we offer:
Flexible schedule & opportunity to work remotely
Cozy office with beautiful panoramic view at KPI park
Opportunity to boost your professional & personal growth
70% education coverage by Fulcrum
Regular team gathering activities
Legal and accounting support
Friendly & open team who have fun creating cool projects together.
Professional English courses;
Medical insurance full coverage;
Opportunity to be an interviewer, mentor, or take part in the pre-sale process and get bonuses
How we operate:
We promise dramatic professional growth & interesting work;
Bring ideas that will change how Fulcrum operates, and you will receive our gratitude and rewards;
Your opinion matters. Fulcrum is not a typical ‘bureaucratic company, our employees are our core value;
Your compensations grow with your responsibility zone
If something doesn’t go smoothly or can be simplified, just let us know — you are welcome to do so
You have a say in everything we do, starting from the roadmap, creating requirements, sprint planning, etc.
If you feel that everything above is about you, get in touch. We’re always glad to welcome stubborn, enthusiastic, and result-oriented buddies to our team.