Frag Lab is a videogame development studio based in Kyiv, Ukraine. We are focused on next-gen AAA free to play FPS games. We are the family of game industry veterans who have dedicated their lives to building great games for various audiences.
14 листопада 2022 GameDev

Head of NOC Engineer


Frag Lab studio is a videogames development company based in Kyiv and focused on next gen F2P MMO Shooter built with Amazon Game Tech. Our team of industry veterans is now working on a new revolutionary IP and we are looking for NOC Engineer.

This role involves 24×7 network surveillance and the buildout of monitoring networks and systems.

The NOC team manages the design and implementation of new systems and is the escalation point for complex technical problems.


  • Provide technical guidance to NOC Engineers while supporting 24×7 rotational shifts.
  • Check application and system health to support NOC Engineers.
  • Day to day administration of Windows/Linux servers, including related applications.
  • Administer monitoring services in AWS such as K8S cluster, Elastic, Prometheus, Kafka, Kibana, Grafana, 3rd party services metrics (ClickHouse, Redis, PostgreSQL)
  • Record and respond to system events in accordance with established procedures.
  • Correlate multiple monitoring system events and application status to ensure proper diagnosis.
  • Troubleshoot and resolve system related issues.
  • Determine severity and urgency of an incident and take immediate action to restore service; escalating to Engineering staff as necessary.
  • Ensure established communications structure is followed during system impacting events.
  • Lead and direct troubleshooting efforts during incidents.
  • Ensure NOC Engineers can provide health status updates on production and development platforms.
  • Look for improvements and offer recommendations to existing process and documentation.
  • Protect players’ experience by applying initiative and sound judgment while adhering to established incident management tools.
  • Serve as escalation point to NOC staff to support 24×7x365 coverage efforts.
  • Perform control access management activities and conduct patch/remediation efforts.
  • Lead and perform other duties as assigned by your supervisor.


  • Degree in CS and/or equivalent experience.
  • Experience in an I.T. and/or NOC role.
  • Experience with AWS EKS, Kubernetes, Docker, PostreSQL, ELK stack
  • Possess a thorough understanding of High-load session based Game as Service architectural principles, operational needs and challenges
  • Must understand the principles of TCP/IP based networks.
  • Ability to work independently and possess superior skills in troubleshooting and issue resolution.
  • Strong sense of urgency with a passion for accuracy and timeliness.
  • Ability to work calmly in high pressure situations and manage multiple ongoing projects.
  • Excellent written and verbal communications skills and problem-solving skills.
  • Thorough understanding of monitoring and reporting tools.
  • Proven experience in a fast paced, time sensitive environment.
  • Self-motivated in learning and enhancing technical skills to increase job effectiveness.
  • As part of the 24×7 network surveillance team, this position requires participating in 9 and/or 12-hour rotational shifts as necessary.


  • Working knowledge of highly complex IT systems.
  • Strong analytical thinking.
  • Strong understanding of network topology and strong troubleshooting skills.
  • Ability to communicate clearly and professionally.
  • Attention to detail. Ability to multi-task in a fast-paced environment.
  • Experience and training in Incident Management and Business Processes.
  • Strong problem-solving skills.


Please note that these are desirable skills and are not required to apply for the position.

  • Experience with supporting large online environments.
  • Strong background in Windows/Linux server configuration, administration, and monitoring.
  • Experience with any monitoring and support tools such as: Grafana, Cloudwatch,
  • Ability to handle multiple tasks with changing priorities.
  • Strong knowledge of networking concepts.

We offer:

  • competitive salary & benefits package
  • modern and comfortable office with lots of perks
  • perfect working conditions and great team to work with
  • 28-days paid vacation
  • training programs
  • corporate events and team buildings
  • compensation for gym, swimming pool etc.
  • English classes
  • medical insurance